David Behling

David Behling Email and Phone Number

Experienced Operations and Call Center Leader @ ConnectiveRx
David Behling's Location
New York City Metropolitan Area, United States, United States
David Behling's Contact Details

David Behling personal email

n/a
About David Behling

I am a successful Operations, Call Center and Customer Service pro who has driven efficiency, innovation and client satisfaction in a wide range of industries. I have experience managing teams ranging in size from 10 to 500 agents and budgets of $20M+. My solutions have improved customer satisfaction 10-20% and reduced escalations by 30%. Most of all, I enjoy the fast-paced service delivery environment and the fact that each day brings different challenges and opportunities to improve the customer experience.

David Behling's Current Company Details
ConnectiveRx

Connectiverx

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Experienced Operations and Call Center Leader
David Behling Work Experience Details
  • Connectiverx
    Vice President, Patient Affordability Services
    Connectiverx Mar 2022 - Present
    Whippany, Nj, Us
    View
  • Connectiverx
    Senior Director, Patient Affordability Services
    Connectiverx Dec 2016 - Mar 2022
    Whippany, Nj, Us
    Leading the call center and claims processing operations in support of 200+ pharmaceutical brand affordability programs providing value to HCPs and patients across the U.S.
    View
  • Ashley Furniture Homestores Of Metro New York & New Jersey
    Director, Customer Care
    Ashley Furniture Homestores Of Metro New York & New Jersey Sep 2015 - Mar 2016
    Edison, New Jersey, Us
    Leader of the Customer Care function for a 14 store franchise of Ashley Furniture. Responsible for inbound call center and servicing all post-delivery customer inquiries.
    View
  • Ahm (Advanced Health Media)
    Vice President, Service Delivery
    Ahm (Advanced Health Media) Mar 2015 - Sep 2015
    New Providence, New Jersey, Us
    Provide leadership and strategic oversight of Service Delivery (including inbound call center) and Central Operations teams globally (US, Canada, UK and Manila) in support of promotional pharmaceutical sales meetings for all clients.
    View
  • Ahm (Advanced Health Media)
    Senior Director, Service Delivery
    Ahm (Advanced Health Media) Nov 2005 - Mar 2015
    New Providence, New Jersey, Us
    Responsible for leading service delivery for clients in the Event Management and Logistics, and Healthcare Communications business units. Additional responsibilities include managing full service call center for audience registration and solicitation, data entry, and print/fulfillment operations.
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  • Mellon Investor Services
    Vice President, Operations
    Mellon Investor Services Sep 2001 - Nov 2005
    Us
    Core team member responsible for driving operational change in the Call Center and back office through the introduction of proprietary workflow technology and business methods.
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  • Mellon Investor Services
    Vice President, Chief Of Staff – Office Of The Ceo
    Mellon Investor Services Sep 2000 - Sep 2001
    Us
    Served a one-year rotational assignment as Chief of Staff to the President/CEO, responsible for leading strategic initiatives, responding to operational issues, and preparing various analyses and presentations.
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  • Mellon Investor Services
    Vice President, Call Center Operations
    Mellon Investor Services Dec 1997 - Sep 2000
    Us
    Responsible for identifying, managing and implementing key strategic initiatives and operational improvements to enhance service, increase client and shareholder satisfaction, and lower costs. Also responsible for implementing and managing the complete call center solution for the IPO of MetLife.
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  • American Express
    Senior Manager, Customer Service Strategy
    American Express Jul 1996 - Dec 1997
    New York, Ny, Us
    Lead cross-functional teams to streamline business processes and ensure delivery of world-class customer service at best-in-class economics for credit, charge and corporate cards across three internal call centers and two third party vendors.
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David Behling Skills

Cross Functional Team Leadership Process Improvement Business Process Improvement Leadership Outsourcing Management Strategy Call Centers Vendor Management Operations Management Program Management Analysis Customer Service Project Management Logistics Account Management Team Building Crm Business Analysis Customer Relationship Management Call Center Forecasting Business Strategy Training Customer Satisfaction Offshoring Change Management Human Resources Sales Operations Performance Management Team Leadership Bpo

David Behling Education Details

  • Gettysburg College
    Gettysburg College
    Management

Frequently Asked Questions about David Behling

What company does David Behling work for?

David Behling works for Connectiverx

What is David Behling's role at the current company?

David Behling's current role is Experienced Operations and Call Center Leader.

What is David Behling's email address?

David Behling's email address is db****@****ine.net

What schools did David Behling attend?

David Behling attended Gettysburg College.

What skills is David Behling known for?

David Behling has skills like Cross Functional Team Leadership, Process Improvement, Business Process Improvement, Leadership, Outsourcing, Management, Strategy, Call Centers, Vendor Management, Operations Management, Program Management, Analysis.

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