-Tested, designed, installed, and troubleshot LAN/WAN technologies located within multiple customer local/wide area networks (LAN/WANs).-General responsibilities included: overall management of day-to-day support and administration activities across hundreds of customer locations; analysis, development, and project management activities; as well as coordination/communication activities.-Technical lead for administration and support activities included, but were not limited to, any and all scheduled/as needed installation, configuration, administration, support, and troubleshooting of mission critical technologies within an enterprise LAN/WAN environment.-Technical analysis, development, project management activities included, but not limited to, the technical design, task development/management, budgeting, project coordination, and third party vendor relations.

Company Overview – RI is a global service organization that brings together both business and professional leaders to provide varying services to its clientele base. Due to the nature of their work, RI utilizes a very robust and complex network infrastructure that operates in North America, Asia, Europe, South America, and Africa. Below will be a list of responsibilities personally handled:-Lead to a team of professionals responsible for the day-to-day administration and support of various mission-critical LAN/WAN technologies located within a local area network (LAN).-General responsibilities included: overall management of day-to-day support and administration activities; analysis, development, and project management activities; as well as coordination/communication activities.-Technical lead for administration and support activities included, but were not limited to, any and all scheduled/as needed installation, configuration, administration, support, and troubleshooting of mission critical technologies within an enterprise LAN/WAN environment.-Technical analysis, development, project management activities included, but not limited to, the technical design, task development/management, budgeting, project coordination, and third party vendor relations.-Coordination and communication activities included, but not limited to, interdepartmental communications and coordination, timely reporting to the appropriated groups, and documentation.-Additional responsibilities and duties included 2nd level support for general systems administration, as needed technical support and training of new technical professionals, 2nd/3rd level support of various LAN/WAN related issues, change management, and following corporate policies and procedures.-Major projects included, but were not limited to, the integration, upgrade, and maintenance of various mission-critical technologies which increased productivity and overall communications while decreasing downtime and outages.

Company Overview – Beam Inc. an American manufacturer founded in 1904 that is currently headquartered in Illinois. Their products and services reach millions of people worldwide through their many locations on several continents. Since their conception, they have expanded from a national corporation into an international corporation that utilizes complex regional, national, and global network infrastructures. Below will be a list of responsibilities personally handled:-Responsible for the administration and maintenance of various enterprise LAN/WAN technologies located within an international network infrastructure.-Primary activities included, but were not limited to, facilitating and supporting any and all tier 2/3 technical issues including: installation, configuration, design, and troubleshooting for all LAN/WAN technologies.-Secondary activities included project management/coordination, task development/management, documentation, following corporate policies and procedures, and scheduling as needed reports to management.-Project management duties included budgeting, technical design, project coordination to ensure timely and efficient progression, and the management of various contractors.-Additional responsibilities included, but were not limited to, change management, add moves/changes, client support/relations, third party vendor relations, and as needed technical training of end-users.-Major projects and accomplishments included:improving overall wide area network (WAN) communication; streamlining various procedures for internal and external users; and trained tier 1/2 technicians.

Company Overview – Trammell Crow Company is a development, investment and operations company that is located throughout 16 major cities in the United States and Canada. With locations spanning coast-to-coast on the continental United States, Trammell Crow uses a highly complex national network infrastructure. Trammell Crow Company serves users in the industrial, retail, and healthcare industries. Below will be a list of responsibilities personally handled:-General responsibilities included, but were not limited to, engineering activities, escalation support activities, and communication/coordination activities.-Technical engineering activities included designing, installing, maintaining, monitoring, and troubleshooting various technologies for several hundred customers throughout the United States.-Escalation support activities included, but were not limited to, handling trouble tickets, providing onsite and remote support, as well as performing updates as required for clients.-Communication and coordination activities included timely reporting to the appropriated groups, scheduling as needed appointments to management, and resolving user related issues in a timely manner.-Professional responsibilities included, but were not limited to, project management, change management, documentation, add moves/changes, client relations/support, and following company rules and regulations.-Special projects and accomplishments included planning, designing, monitoring, and troubleshooting various networking and networking related technologies, coordinated office moves, add-ons, and remote offices, as well as maintaining the highest percentile for problem resolutions within 24 hours.

Company Overview – Metrocall, Inc. was a national telecommunications based organization that provided wireless communications to both professional and business clients – over 6 million– as well as software solutions to the healthcare, government, and emergency response sectors. Below will be a list of responsibilities personally handled:-Member to a team responsible for the overall administration and support of various mission-critical technologies located within a wide area network (WAN) environment.-General responsibilities included, but were not limited to: administration/support activities; project management, analysis, and development activities; as well as communication/coordination activities.-Technical administration and support activities included handling any and all scheduled/as needed installation, configuration, design, implementation, testing, and troubleshooting of various mission-critical enterprise LAN/WAN technologies and devices.-Project management, analysis, and development activities included project coordination, budgeting, technical design, development, and management, budgeting, and third party vendor relations.-Communication and coordination activities included scheduling as needed reports to management, timely reporting to the appropriated groups, and interdepartmental facilitations.-Additional responsibilities and activities included handling tier 3 escalation support, 2nd/3rd level general systems administration and handling as needed technical training of end-users.-Special projects and accomplishments included, but were not limited to, designing, installing, and troubleshooting of various servers, routers, and related LAN/WAN technologies for both internal and external clients.

Planned, prepared, designed, documented, upgraded, and troubleshot Y2K project, created standards to be used.Researched and worked within budget to purchase hardware/software. Trained users on software using proven standards. Redesigned 10MBS Thinnet - 100MBS Ethernet network by rewiring/reconfiguring using 3Com hubs and switches.Automated and implemented scripting for misc. server, wks, and program functions (e.g. dBase packing, Backups, Net Time, EDI, Job Book, Report Writer, RAS, NT Policies, etc). Utilized Performance Monitor, scripting, Alarm Messenger, Win Popup for alerts. Automated WAN/RAS file transfers to remote offices. Setup and scripted print server queues using IP, printers, user and group accounts, security, login scripts, etc.

Consultant: Trouble shooting tech, trained and maintained WIN95 Rollout to a 2500+ user client base using imaging, Ghost, and RAS techniques. Ordered, tested, documented, and troubleshot various software and hardware on locally administered desktops and remote laptops. Maintained and documented various technical installations and troubleshooting manuals. Created, set-up and implemented company database for service inventory trackingInstalled and troubleshot software consisting of Lotus Notes, Reports, Report Writer, Office 95/97, Ms Mail, Schedule, Pc Anywhere, Oracle, and trained users.

Administered/maintained the Palatine, Addison, Crystal Lake, and O’Hare UPS facilities along with 200+ different UPS applications running on DOS, OS/2, WIN 3.x, UNIX, & NT4.0 systems. Setup Novell, OS/2 Servers for a 550+ user network. Implemented network security, user accounts, directory structure, print queues and user rights. Implemented and monitored daily backups for multiple sites. Troubleshot various Beta Software Systems reporting any problems and solutions to corporate programmers. Coordinated various business related roll-outs (e.g. overhead scanner project deployment), configuration and implementation as well as training issues.Proactively Planned, Updated, Designed, Diagnosed on-site and remote computer systems across the WAN/LAN using Telnet, Netop, and Pc Anywhere.Increased productivity by proactively minimizing potential problems (e.g. troubleshot a problematic Fiber Optic LAN).Responsible for the training and enhancement of fellow Technicians/End Users.