main support for field users and gas plantstwo remote offices as wellWindows 7 DeploymentVOIP network upgradeRemote connections back to Office via Aircards, Citrix and VPNSoftware Support in Calgary Office for Server 2008, AD, Exchange, SQL servers, VMware, Alturis, BES, SCADA, and multiple Geology Softwares; geoScout, Accumap

6mo Contract, Extended - Exterran is the global market leader in full service natural gas compression- Supporting 236 users in the North West Basin - Systems Support Analyst, Help Desk & Deskside Support- Ensure Software Licensing and control software installs- Windows Server Administration 2003 – 2008- Active Directory & Group Policies - Migration Support for Office 2003 to 2007 and Windows 2003 to Win7- Symantec Ghost 11, Imaging of Desktops & Laptops- BackUp Exec 2010, Administer Tape & Disk BackUps- BlackBerry Server Support & other Cell phones and Aircards- Supported Accounting Department, Oracle, Essbase, Excel, Scotia Banking, Cortex, Simply Accounting- Break Fix, PCs, Laptops, Printers and other hardware- Change Management Process, ITIL’s, Submit changes for approval with process & back-out

- 14mo Term, Maternity Cover- Technical Support Analyst – TSA IT Remote - IT Remote - Support our Remote Bases, Western Canada & US - Eyes & Hands of the IT Department - Change Management Process, Submit changes for approval with process & back-out- Cisco Network Infrastructure, troubleshooting, Fibre & Copper - Project Management & POC {proof of concept} - Intermediary with Contractors - Bagtag Printer troubleshooting and handing of the RMA process - Configuring and Programming of our current devices (bagtag, boarding pass, WYSE) - Assisting others in troubleshooting problem (Citrix feedback) - Assisting Help Desk with Remote problems - Support Level 1 & 2 on Help Desk- Remedy incident logging program