AccessOne is a leading provider of affordable patient financing solutions to healthcare providers. With a shift of healthcare costs to the consumer, our software enabled service represents a complete out-of-pocket financing solution for all patients. AccessOne has offered its co-branded patient financing solution to client hospitals and their subsidiaries including physician groups since 2002.

• Worked with Performance Excellence staff and leadership to identify and prioritize improvement initiatives ranging from quality, safety, efficiency, cost saving, patient experience and teammate engagement. • Learned how to utilize and implement Lean principles and methods to problem solve, eliminate waste, track quantitative improvement and sustain improvements in the healthcare setting.• Focused on leadership characteristics that promotes a culture of continuous improvement through coaching / mentoring other teammates the framework of a Lean Management System.

• Provide leadership and motivation to teammates in order to meet organizational missions and goals. • Accomplishes departmental goals by communicating job expectations, planning, monitoring, and appraising teammate performance. Coach and counsel teammates and also select, orient and develop new teammates to my department. Coordinate and implement processes, policies, procedures, and high productivity standards.• Produce and interpret various reports and give feedback to Director Level, AVP Level and above.• Obtained Tier 1 Employee Engagement in 2015.

• Assist the Manager with supervising activities and daily work flow of 55 employees, staffing of patient care areas and training employees with guidance and feedback within a hospital setting.• Duties also consist of keeping a departmental record of attendance and counseling of employees, oversight of daily cash management and interacting with various departments within a hospital.• Assist and implement new processes and procedures within the department.• Obtained Tier 1 Employee Engagement in 2012, 2013 and 2014.

• Registered and interviewed patients for outpatient services, admission and partial hospitalization. • Worked on a rotating role filling in for vacancies and training new hires at multiple CHS facilities.• Participated in the creation and implementation of processes and training material.• Called insurance companies and accessed online eligibility systems to verify benefit eligibility and obtain non-clinical authorizations for various types of OP, OBS and IP accounts.• Completed insurance authorizations, financial responsibility portion of patient accounts and denial management.