Experienced, dedicated and most of all patient. When dealing with IT Support in a retail atmosphere, patience is just as important as technical know how. The nature of point of sale support dictates a balance between the two. Whether it be large projects or daily tasks each must be handled promptly and efficiently. With over 15 years of customer service coupled with practical computer and point of sale register based systems support over the last ten years. Working at 3 of Canada's largest retail fashion companies and ensuring quality of service every day. Providing system integration between Point of Sale systems and network security systems.Specialties: Team lead, system building, pre-sales consultation, documentation. Troubleshooting, diagnosing network and connectivity problems, software corruptions, product and 3rd party vendor integration testing. Team building, efficiency, tenacity and over all dependability which is critical when supporting cash sales systems. Maintaining IP and analogue security systems and video management software.
Listed skills include Troubleshooting, Retail, Customer Service, Windows Server, and 7 others.