David Beneš Email & Phone Number

As an Integrated Service Manager (ISM) Leader, I am leading an ISM Team to provide an excellent service to the customer in terms of highest quality of service provided with regard to smooth delivery and great velocity (qualified by SLAs). My main focus is on the systems used by the client (directly and indirectly) for their business activity, where I lead the work on potential incidents, troubleshooting and crisis calls, problem (work and validation of the RCAs) and change (providing control and guidance) managements. In my responsibility, there is also the security of the systems, preparations for audits, administration and most importantly interactions with the client.

My responsibility, as a Project Manager, is to lead a project of MCO Linux for Carrefour Centralized Servers, AIX servers and Oracle Databases. I am planning and organizing the work on the project and providing the communication between all stakeholders (Client and Kyndryl internal teams). The goal of the project is to manage the technical teams (PHC, UNIX, TSM, Postgré, Oracle) to provide the service in terms of patching on the newest version without any unattended circumstances (incidents).

I am leading a team of several Senior Change Managers being responsible for achieving the team goals and the continuity of providing the best quality of our service to the client. I am the head of people management (organization of work, duties, accepting the requests for vacation, etc.) and functional management (showing and presenting the ways how to work and where we should move as the team with strong focus on continuous service improvement).

Okres Brno-Město, Česká Republika

In this role, I was involved into the process of making strategical decisions of the account and providing ideas and analysis how the Change management procedure could be more effective and helpful in developing new trends which ensured bigger customer satisfaction.

Okres Brno-Město, Česká Republika

Responsibilities:- Coordinates change process and tool requirements including customer specific elements.- Analyze Change Management standardized operational reporting deliverables (day to day review).- Review and seek customers account approvals for requested changes via the weekly change meeting.- Document action plans to resolve identified trends and improve Change Service levels.- Provide ongoing Change process and tool training.- As Process Owner is responsible for ensuring that the process is being performed according to the agreed and documented process and is meeting the aims of the process definition.

Brno, Czech Republic

In this role, I was the primary contact between the Delivery Project Executive and client. I reported to PE/DPE and was responsible for leading and directing the delivery team with direction from PE/DPE. I pro-actively monitored the problem, change process of the account, and managed problem and change issues. Responsibilities:- Review and submit proposed change as a change request (which is also called a request for change or RFC)- Ensure that each logged change is assessed and authorized before submission and introduced in a timely and controlled manner- Ensure the process compliance and quality. Keep appropriate balance between the business need to deploy innovation and the need to maintain the stability of IT service- Interface with related teams/departments to resolve technical/operational issues and/or provides guidance.

Brno, Czech Republic

I was responsible for delivering the training to new Education Waves and to ensure each Kanban Team during a period of 4 weeks achieves a level of stabilization in which they are able to use Agile techniques to do problem solving, reduce bottle neck, process improvement, etc.Responsibilities:- Supporting Kanban Team during and after the Launch Training- Performing Kanban Teams Assessment- Providing training and guidance when questions arise- Ensuring Kanban Team is aligned with Agile Practices and Values- Ensuring Kanban Team achieve the required level of knowledge and independency to performed their day-to-day work

Okres Brno-Město, Česká Republika

Continuation of my previous duty until the end of the project.

Rennes A Okolí, Francie

On the post of international negotiator, my main duty was to negotiate new Erasmus+ contracts. I was analyzing if each foreign institution could fulfill the Faculte des Meties’s requirements. Reporting to the high Faculte des Meties’s management, my principal duty was then leading the negotiation with the institution that met the conditions. In addition, I was leading Erasmus+ workshops for Faculte des Metiers students.Responsibilities:- Analyzing the current position and possibilities of Faculte des Metiers as well as the foreign institutions - Leading the discussion with each institution about the strategy and possible collaboration - Providing reports to the Faculte des Metiers management and offering them an adaptation of its strategy based of the evolution of current situation - Leading the Erasmus+ workshops for Faculte des Metiers’s students- Leading the English language sessions

Okres Brno-Město, Česká Republika

My main duty was to elaborate the analytical part of the project which resulted in creation of JobCheckIN MU portal. I analyzed the current situation of job offers which are processed by every MU faculty, the procedures themselves as well as their possibilities for external collaboration.Responsibilities:- Leading the meetings with faculty’s deans and departmental assignees for external collaboration - Analyzing the information received and evaluating its relevance - Providing reports to the project team

Inženýr (Ing.), Economic Policy And International Relations

Inženýr (Ing.), Public Administration

Master'S Degree, Economy And Public Management

Project Management, Marketing B2B, Human Ressources

Bakalář (Bc.), Economic Policy And French Language With Orientation On Commercial And Administrative Practice