David Benjamin Email and Phone Number
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David Benjamin personal email
David Benjamin phone numbers
I have a stong passion for coaching, mentoring, and training my staff, future supervisors both in my department and within the company. I strive to consistently lead my teams to exceed both client and company expectations and unparalleled customer service. One of my main objectives is to focus on building and maintaining strong business relationships with clients, peers, senior managers and reports to achieve peak productivity and maximize growth potential.
Bill Gosling Outsourcing
View- Website:
- billgosling.com
- Employees:
- 848
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Managing CoachBill Gosling Outsourcing Apr 2013 - PresentHiring, Training, and educating staff of to meet client and company standards •Evaluating performances, providing on-going development training, succession planning, and identifying areas of improvement for staff.•Actively driving revenue numbers, forecasting, revenue projections, trends, and SWOT analysis •WFM •Inventory Management, file allocation, dialer builds and strategies•Client Reporting and communication to ensure client needs are met on a consistent basis•Responsible for call monitoring and quality analysis• Maintain daily and monthly shift summary, production, and attendance reports to provide to senior management, and our client.• Have successfully worked on a wide variety of American and Canadian portfolios ranging fromCustomer care programs, 1st and 3rd Party Operations.• Full understanding of 9001 and 27001 ISO Standards
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Team Leader - CollectionsAllied Global Jun 2008 - Apr 2013•Hiring, Training, and educating staff of to meet client and company standards •Evaluating performances, providing on-going development training, succession planning, and identifying areas of improvement for staff.•Actively driving revenue numbers and promoting personal stats for each agent.•Reviewing and maintaining agents attendance and staff volumes•Inventory Management, file allocation, dialer builds•Client Reporting and communication to ensure client needs are met on a consistent basis•Responsible for call monitoring and quality analysis• Maintain daily and monthly shift summary, production, and attendance reports to provide to senior management, and our client.• Understanding of ISO Standards
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Floor SupportAllied International Credit Jan 2008 - Jun 2008• Assist employees in all aspects of the collection floor• Call handling, call monitoring, and call de-escalations.• Assist management with distributing reports, employee stats, and other correspondence as required• Provide training, feedback, and assistance to all agents when needed.• Identify best practices within the company, cascade these to all employees as well as ensure these are implemented throughout the program
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Collections OfficerAllied Global Mar 2007 - Feb 2008•Adhere to Company and client requirements and strategies •Contacting American customers to talk to them on behalf of the client regarding their delinquent retail accounts.•Utilize various systems and client specific databases to obtain and update customer account information.•Negotiate payments, hardship programs, extensions, re-ages.•Successful handling high delinquent accounts• Complete necessary client documents regarding repossessions and foreclosures.• Maintain all debtor and client correspondence by documenting call results and performing follow-ups as needed
David Benjamin Skills
David Benjamin Education Details
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Seneca College Contact Centre Apprenticeship ProgramCertificate Of Apprenticeship, Information Technology - Contact Centre Customer -
Ministry Of EducationAchieved Ged
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Business Administration And Management, General
Frequently Asked Questions about David Benjamin
What company does David Benjamin work for?
David Benjamin works for Bill Gosling Outsourcing
What is David Benjamin's role at the current company?
David Benjamin's current role is Managing Coach.
What is David Benjamin's email address?
David Benjamin's email address is da****@****orp.com
What is David Benjamin's direct phone number?
David Benjamin's direct phone number is +190525*****
What schools did David Benjamin attend?
David Benjamin attended Seneca College Contact Centre Apprenticeship Program, Ministry Of Education, Seneca College Of Applied Arts And Technology.
What are some of David Benjamin's interests?
David Benjamin has interest in Social Services, Children, Economic Empowerment, Education, Poverty Alleviation.
What skills is David Benjamin known for?
David Benjamin has skills like Call Centers, Leadership, Credit, Team Management, Training, Time Management, Customer Service, Management, Risk Management, Process Improvement, Coaching, Team Leadership.
Who are David Benjamin's colleagues?
David Benjamin's colleagues are Mónica Nacarado Dengo, Nilanjana Singha, Enrique Segnini, Cynthia Villegas, Md Shamshad Ansari, Elkin Chaves, Bayron Bogantes Molina.
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3bellaliant.net, atelka.com, veseys.com1 +151444XXXXX
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David Benjamin
Oakville, On -
David Benjamin
Legal Professional | Contract Specialist | Compliance Officer | Document ReviewerCalgary, Ab
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