David Benjamin Email & Phone Number

• Hiring, Training, and educating staff of to meet client and company standards
• Evaluating performances, providing on-going development training, succession planning, and identifying areas of improvement for staff.
• Actively driving revenue numbers, forecasting, revenue projections, trends, and SWOT analysis
• WFM
• Inventory Management, file allocation, dialer builds and strategies
• Client Reporting and communication to ensure client needs are met on a consistent basis

• Hiring, Training, and educating staff of to meet client and company standards
• Evaluating performances, providing on-going development training, succession planning, and identifying areas of improvement for staff.
• Actively driving revenue numbers and promoting personal stats for each agent.
• Reviewing and maintaining agents attendance and staff volumes
• Inventory Management, file allocation, dialer builds
• Client Reporting and communication to ensure client needs are met on a consistent basis

• Assist employees in all aspects of the collection floor
• Call handling, call monitoring, and call de-escalations.
• Assist management with distributing reports, employee stats, and other correspondence as required
• Provide training, feedback, and assistance to all agents when needed.
• Identify best practices within the company, cascade these to all employees as well as ensure these are implemented throughout the program

• Adhere to Company and client requirements and strategies
• Contacting American customers to talk to them on behalf of the client regarding their delinquent retail accounts.
• Utilize various systems and client specific databases to obtain and update customer account information.
• Negotiate payments, hardship programs, extensions, re-ages.
• Successful handling high delinquent accounts
• Complete necessary client documents regarding repossessions and foreclosures.

Certificate Of Apprenticeship, Information Technology - Contact Centre Customer

Nov 2013 – March 2015 Seneca College Contact Centre Apprenticeship Program. Successfully completed a part time, eighteen-month program in.

Achieved Ged

Business Administration And Management, General

Studied Business Management and Marketing