David Bennett Email & Phone Number

Sacramento, California Area

Preliminary startup, test and optimization of Microwave Traveling Wave Tubes received from manufacturing. Final check out and test to ensure product meets or exceeds published or requested specifications.• Met monthly product throughput to ensure product shipment commitments.• Ensure that necessary parts are available to complete assembly of product for shipping.• Learned procedures quickly to be productive in a short time frame. • Lead Technician coordinating 3 technicians for program supplying Microwave Tubes for U.S. Government.• Obtained and currently have Secret Security Clearance.• Proficient Use of hand tools and electronic R.F. test equipment including power meters, oscilloscopes, spectrum analyzers, sweep oscillators, DVM’s, etc.• Trained in use of vibration test equipment.

Organized and led cross-functional solution teams with World Wide Focus to ensure program deliverables were met. Provided Project Management for complex, cross-organizational programs. • Established New Product Introduction process and led team to ensure worldwide support readiness.• Developed and executed specifications and plans for timely introduction of new products including storage and networking products. • Consistently achieved program goals such as cost, solution delivery and schedules on all projects. • Provided leadership, guidance, direction and focus to assist solutions teams in managing their plan and schedule. Includes Regional Support, Parts Distribution, Support Marketing, Training, Services and Escalations Support.• Ensured ownership and alignment is achieved to meet program goals. • Led team to increase Remote Resolution of customer calls by enhancing Parts Only Process. Usage Increased by 15% with a continued strong upward trend.• Led team to improve Service Note content quality to minimize implementation time and achieve greater rate of implementation. New procedure outlined, documented, template created and implemented.• Provided Status Update Presentations to upper levels of management.• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)

Provide Technical Expertise and leadership to resolve issues on a wide range of computer systems. Mentored and Supervised team of up to 80.• Awarded MVP 1997 for “above and beyond” efforts in team building.• Awarded Team of the year 1999 for team accomplishments and team improvement.• Provided Remote Telephone Technical support for hardware and software problems to internal and external customers. Included dial-in access to customer systems to facilitate configuration and diagnostic efforts. 24x7• Clarified, analyzed and developed solutions to complex problems ensuring minimum down time and maximizing customer satisfaction.• Provided long range strategic and tactical planning for Response Center hardware team taking a proactive approach facilitating preparedness for new technology.• Collaborated with manufacturing divisions to ensure product supportability for new and future products including V-Class systems, Superdome, N-Series and L-series.• Scheduling of Response Center Engineer training, after hours standby rotation and time off for 24x7 coverage

Michigan/Indiana Area

Timely and efficient on-site installation, configuration and repair for HP-UX and MPE systems and peripherals. • Schedule and Perform system installation and system start-up.• Network planning, installation and implementation.• Schedule and perform system preventative maintenance.• Effective problem troubleshooting, isolation and resolution• Maintained accurate records for quoting new and renewal maintenance agreements.• Plan and maintain parts inventory stocking.• Met Response time commitment and System uptime and availability commitments.• Considered a trusted advisor to/by my customers.• Awarded Area MVP 1995 for outstanding performance.