David Bennett Email & Phone Number

Sacramento, California Area

• Preliminary startup, test and optimization of Microwave Traveling Wave Tubes received from manufacturing. Final check out and test to ensure product meets or exceeds published or requested specifications.
• Met monthly product throughput to ensure product shipment commitments.
• Ensure that necessary parts are available to complete assembly of product for shipping.
• Learned procedures quickly to be productive in a short time frame.
• Lead Technician coordinating 3 technicians for program supplying Microwave Tubes for U.S. Government.
• Obtained and currently have Secret Security Clearance.

• Organized and led cross-functional solution teams with World Wide Focus to ensure program deliverables were met. Provided Project Management for complex, cross-organizational programs.
• Established New Product Introduction process and led team to ensure worldwide support readiness.
• Developed and executed specifications and plans for timely introduction of new products including storage and networking products.
• Consistently achieved program goals such as cost, solution delivery and schedules on all projects.
• Provided leadership, guidance, direction and focus to assist solutions teams in managing their plan and schedule. Includes Regional Support, Parts Distribution, Support Marketing, Training, Services and Escalations.
• Ensured ownership and alignment is achieved to meet program goals.

• Provide Technical Expertise and leadership to resolve issues on a wide range of computer systems. Mentored and Supervised team of up to 80.
• Awarded MVP 1997 for “above and beyond” efforts in team building.
• Awarded Team of the year 1999 for team accomplishments and team improvement.
• Provided Remote Telephone Technical support for hardware and software problems to internal and external customers. Included dial-in access to customer systems to facilitate configuration and diagnostic efforts. 24x7
• Clarified, analyzed and developed solutions to complex problems ensuring minimum down time and maximizing customer satisfaction.
• Provided long range strategic and tactical planning for Response Center hardware team taking a proactive approach facilitating preparedness for new technology.

Michigan/Indiana Area

• Timely and efficient on-site installation, configuration and repair for HP-UX and MPE systems and peripherals.
• Schedule and Perform system installation and system start-up.
• Network planning, installation and implementation.
• Schedule and perform system preventative maintenance.
• Effective problem troubleshooting, isolation and resolution
• Maintained accurate records for quoting new and renewal maintenance agreements.