David Benson Email & Phone Number

Halifax, Nova Scotia, Canada

As a member of the Operational Performance Services team, I work with clients in a variety of industries to advance business initiatives in the following areas: process improvement, change management, daily performance management, and operational efficiency. Duties & Responsibilities: Train organizations on the principles of continuous improvement and project management  Coach clients to operationalize projects tied to business objectives Consult and support change management efforts

Halifax, Nova Scotia, Canada

Reporting to Vice President of Operations; directly manage day-to-day operations of oxygen rental Division for Ontario; provide oversite of Atlantic and Island BC CPAP Divisions; and, oversee clinical space leasing and vehicle management for Organization.Accomplishments:  Responsible for business development and the on-boarding two new business acquisitions (Ontario & BC), including real estate, inventory, system integration, and process improvement. Managed real estate for Resolute across Canada (72 locations)  Identified opportunity to improve CRM database; brought issue forward and drove solution of customizing a new CRM system which enabled employees to work remotely and a transition from hard copy to electronic paperwork Played key role in restructuring patience services in response to COVID-10 Pandemic, including transitioning customer care business from direct to virtual model as well as developing and managing all incident reporting and contact tracing process. Initiated staffing reduction (10%) designed to reduce labor cost while maintaining overall service levels  Increased oxygen rental business by 10%  Merged two distribution warehouses and inventories. Initiated direct shipping from suppliers to clinics that ultimately decreased warehouse costs and improved inventory levels

Halifax, Nova Scotia, Canada

Reported to President of Sysco Halifax; supervised 90 unionized employees and 10 management and supervisory staff; managed inbound and outbound operations within 90K sq ft. warehouse with fleet of 60+ tractors and trailers; administered $12M annual expense budget; and led staffing, training, budgeting, safety, expense control, negotiations, productivity improvement, asset management, inventory control, and customer satisfaction. Accomplishments:  Achieved five consecutive years of operations expense reduction (9% total) Achieved expense and performance target plans 4/5 years. Successfully introduced independent delivery contractors within a unionized labor force and utilized brokers to conduct deliveries in rural areas.  Eliminated outside freezer storage requirements through SKU reduction, streamlined product flow, and slotting efficiencies, leading to significant cost reductions ($250yr savings) Developed risk mitigation plans to optimize on-time delivery during weather related business disruptions  Reduced employees lost time injuries by 15%. Worked with WCB and Dept or Health & Safety to build safety first workplace environment. Improved product selection accuracy by 15% by creating awareness and redesigning employee incentives Led business through warehouse roof collapse and rebuild with minimal disruptions to customer service levels and sales. Improved employee retention and employee climate scores by 10% in each consecutive year  Introduced Engineered Labor Standards to the warehouse and logistics planning software to the delivery department Initiated preferred work methods audits to both warehouse and delivery drivers.  Successfully negotiated two four-year collective agreements, both of which were ratified.

Dartmouth Ns

Reported to Vice President; managed all facility and contact center operations in Halifax; supervised over 120 employees; led employee recruitment, human resource management, training program delivery, and P&L management; oversaw fixed sales, staffing budget, facilities, and margins budgets; and, managed six unique sales and service programs for stakeholders based on established service level agreements.Accomplishments:  Received NAIS Presidents Club Winner based on top performance and revenue results (2012) Recognized as Top NAIS Operations Manager based on top performance and revenue results (2012) Developed process improvement culture which generated 60+ recommendations & 13 LSS projects (2012) Successfully introduced managed services specialist sales team which included 10 new roles (2012) Achieved over 100% of sales revenue target in three consecutive years of tenure

Halifax, Nova Scotia, Canada

Reported to Vice President (LSS Deployment); deliver upon targets established through projects; identified opportunities for process improvement and implemented changes to workflow processes and sales strategy; worked with senior management to deliver significant business improvement on high-impact business projects; leveraged cross-organizational business strategy to improve the customer experience and creating value chain opportunities; constructed effective teams to complete projects on scope and within budget; coached, trained, and drove organizational change processes; made project recommendations to stakeholders, implemented proposed improvements, and managed control plan. Accomplishments:  Led 9 major Black Belt projects, which contributed $7.5M in cost savings and sales generation (single project contributed $3.5M in project profit before tax) Completed Lean Six Sigma Black Belt certification in 14 months. Led successful change in go-to-market strategy for largest Xerox customer program which transitioned a significant portion of direct sales force to inside sales.

Reported to Vice President; oversaw strategic direction; managed key sales coverage programs; oversaw sales budget; developed strong relationships with customers, operations managers, and stakeholders; identified gaps in field sales coverage and developed business cases for new programs to utilize the inside sales organization to bring operational efficiencies and grow market share. Accomplishments:  Introduced two new programs: Office Support Specialist and Customer Delivery Manager (12 new positions), which included development of program goals, metrics, coverage, program deployment, and associated reporting, which ultimately resulted in new jobs/growth for the sales center. Coordinated and communicated quarterly performance reviews to stakeholders, which included in-depth analysis of program progress and performance, defining, developing, and deploying actions for growth or improvement based upon the analytical data and knowledge of program, which led to improved stakeholder alignment.

Halifax, Nova Scotia, Canada

Reported to Operations Manager; managed 11 salespeople and sales budget; generated $4M in sales revenue in select territories throughout Eastern United States; and acted as Assistance Operations Manager for Halifax NAAO Operations. Accomplishments:  Achieved 150% of revenue plan in first fiscal quarter and over 100% of revenue target (2006 and 2007) Only NAAO manager to qualify for both Fox Harbour and President’s Club based on revenue results (2006 & 2007) Received Olympian Award as top manager in NAIS based on top overall performance in first, second, and fourth quarters (2007) Received Pinnacle Award as Sales Manager of the Year (2007) and awarded every top sales award (2006)

Managed $100M in sales to 1300 independently operated restaurants throughout Atlantic Canada. Led 10 District and Business Development Managers (overseeing 100 Direct Sales & Customer Service Representatives). Built annual operational strategy for sales organization and delivered plans to President and CFO SYSCO North America.Accomplishments: Training & Employee Development:  Restructured commission plan & created recognition program to maximize rewards for top performers. Developed comprehensive new hire and monthly sales training program focused on developing key competencies and business skills of sales force Conducted training sessions for sales associates and sales management at national training conferences. Increased sales force by 100% in two years while maintaining 90% retention due to selective hiring and training programs.Business Development & Sales Growth  Exceeded organizational sales objectives for four straight years and achieved 25%+ growth in first year. Grew house brand sales from 0 to 38% of total sales in 2 years utilizing aggressive sales and marketing strategies. Developed and implemented a Business Review Program providing value added service to the customer on business issues, resulting in customer retention of 99% and 10% increase in sales penetration. Created new Business Development Program targeted at identifying and qualifying new business leads. Developed customized business plans for target customers and an activity tracking system resulting in 15% new business sales.

Halifax, Nova Scotia

Bachelor Of Arts

Bachelor Of Commerce (B.Com.)