Responsible for driving, creating, and maintaining Lean principles within Customer Services, Europe, to promote, establish, and sustain the development of a continuous improvement philosophy for all stakeholders. Coordinated the creation of a new business improvement framework that fostered relationships and created real value stream ownership and awareness helping to absorb a 26% increase in revenue over 3 years without Headcount increase. Organized, facilitated, and led cross-company team events improving business metrics such as throughput by 12%, due date adherence by 41%, provisioning effectiveness by 38%.

Responsible for all Lean, Workshop Engineering, and New Product Introduction within Customer Services (Wolverhampton). Achieved this using my extensive armory of lean principles, tools and techniques, project management skills, and displaying authentic leadership. These attributes have helped the business move towards a people-oriented, customer satisfying, profit making, focused, flowing organization. Assisted with the formation, creation, implementation, and deployment of the business strategy, Lean principles such as Kaizen, Total Preventative Maintenance, Policy Deployment, Constraint Management. and Balanced Scorecard metrics theory. Created and evolved live ‘Gemba’ visual systems in value stream and support areas to improve flow, reducing Turn Around Time (TAT) by 42% across the business.

Responsible for process, projects and CAD in labor-intensive industry. Ensured products, projects, and process met customer specifications and the company’s production requirements to agreed time scales and costs. Budget £520K/~$800K (inventory), £830K/~$1.3M (capital).• Managed 15 Engineers and enhanced professionalism and flexibility of the department through coaching, team building, and cross training to create a credible support function.• Restructured Engineering department to improve engineering integrity with the customer. The action improved right first-time launches by 5%, engineering changes by 7%, and helped to decrease customer concerns by 88%, which assisted with plant credibility.• Effectively created and presented customer presentations giving full costs, delivery ramp-up, and quality strategy for new products which resulted in new business worth $6M annually.• Devised innovative customer cost reduction program with OEM and JIT that resulted in a schedule of work to reduce production and product costs by 12% in the first year.

Full Project Engineering duties to manage multiple projects encompassing logistics, quality, purchasing, process, maintenance, Finance and Manufacturing. Budget: Capital £1.4m/~$2.2m Use of Lean problem solving and manufacturing techniques. Facilitated team to compile 30% cost reduction recommendations for new product improvements at quotation stage for process that produces 130,000 car sets per year. Created and coordinated extensive project timelines and created and managed issue tracking ‘War room’ to closely monitor compressed project launch (18 months from 36 months) worth £13M/~$21M sales; and ensured structured team briefs and communication. Coordinated and planned changeover of existing automated production line in 8-week window to produce 16 radically new products and ensured the line still made 8 existing products at the required quality level and production numbers (320 per hour).

A 1st Tier supplier of Test Interface Equipment for the Automotive Industry offering ACAD designed, CNC manufactured special purpose equipment across UK, Europe, and North America. £4m/~$6m Turnover. 25 Employees. Full project Engineering responsibilities included customer inquiries, design, development, quotations, scheduling, materials sourcing, expediting, and prototype manufacture. Project capital up to £750K/~$1.2M. Managed, facilitated, and coordinated projects from customer inquiry to customer sign-off using workshop machinery, including injection molding and CNC to prove manufacturability. Presented, proved, and convinced both the MD and OEM Engineers that proposed solutions delivered and exceeded customer requirements