David Benware Email & Phone Number

1219 North Forest Rd., Williamsville, Ny

Setting up Network accounts in active directory, Microsoft Exchange and Cisco IP phones and voicemailOn Base enterprise content management System AdministrationMaintain servers security and software applications Create Computer images, configure network VPN devices and deploy to remote locationsSupport help desk as needed with technical issueTroubleshooting calls and e-mails from users of the networks

Buffalo/Niagara, New York Area

Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware.Perform general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.Support the Installs, configuring and troubleshooting of desktop systems, workstations, servers and network. Maintain passwords, data integrity and file system security for the desktop environment. Communicate technical information to both technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Work on the assignments of a moderate scope with the ability to recognize deviations from accepted practice as required.Normally receives general instructions on routine work, detailed instructions on new assignments.Perform troubleshooting of systems with limited supervision. Act as a liaison between customers and other departments.

Install VeriFone POS and PCs for Wilson Farms, Sugar CreekIdentify research and resolve complex technical problems; remains aware of reoccurring problems and suggests solutions, as well as proper troubleshooting steps and escalation.Provide support for all retail technology needs.Be the main point of support for Field Operations.Perform/manage retail level (POS) system upgrades and maintenance.Establish and document retail (POS) systems processes and services level adherence with Operations. Assist with development and maintenance of POS/Back Office Operations.Provide guidance and support in solving complex problems; follow up with outstanding support issues.Available on-call for critical IT related issues at Retail stores.Maintain network and PC connections in the store.

Install VeriFone POS and PCs for Various Convenient Stores, Wilson Farms, Sugar Creek, Tops Express, Food Bag and Mac’s. Conduct Cashier Sales training on new VeriFone Ruby terminal and minor programming to Managers.Perform routine maintenance, Backups, repairs of POS and back office computers.Setup Communication between POS, Back office and Network

Develop and oversee technical support, online resources, and team training.Interface with other Verizon centers, management teams and CPE manufacturers.Provide floor support for 100 technicians to ensure timely and high quality service.Administer “professional development time” to technicians.Oversee team’s availability for access to ensure service level requirements are met. OASES (Database) override authorizations.Stand-in for call center Manager when he was on vacationWorked strike duty at the Maintenance Control Office in Maryland for Verizon Provide Technical Phone support for Verizon ADSL serviceSupport Hardware and software needed for high speed internet connection of the End User

Microsoft Certified Professional, Network Professional 2001 Training Program

Comptia A+ Certified, Certified Help Desk Professional