Currently working with the Commercial (Private) sector, supporting Data Migration and Archiving, performing Data Analysis, Data Mining and creating SQL queries for reporting. David’s role is also to be lieason between Deloitte’s Developers and the Client IT and Business SMEs to ensure clear and concise requirements are well received. Before Deloitte, he worked at a World Wide Commercial Property Insurance firm in their home office as Lead Desktop and Application Support. David is most qualified in Technical Support and Systems Integration and Configuration, Data Analytics, very strong Data Mining skills and an advanced understanding of SQL and Databases.Data Migration and Archiving of legacy system’s databases. Client Liasion and support.Roles: View creation using JiVS Data Migration and Information Management Platform (IMP) tool.• Writing SQL queries• Creating reports using SQL and Pentaho• Data Analytics and Data Mining• Evaluate Database (determine type of data and key tables)• Work with Client to discover essential requirements and reports• Create data Views in JIVS• Verify data using MS SQL and Oracle• Advanced Data Mining• Create semi-complex queries for reporting• Creating Reports using Pentaho• Review and update views according to end-user testing results• Deploying to Production• Supporting the process throughout its lifecycle• Liaison between Developers and Client

Desktop Support

• Provide Client and Server Support to office and remote clients. • E-mail system support and configuration, specialty hardware setup and configuration.• Server Support of the Windows 2008 Server and environment.• Proficient in Active Directory.• Client Support on Windows versions XP through Windows 8.• Various Hardware and Software installation, configuration and support.• Remote VPN Connections and support.• Phone and On-Site support.• Advanced Smartphone setup and configuration.

• Support consists of Phone support (walk customer through resolving issues) and Remote Assistance• Work with Cox Tech Solutions cleaning computers of Viruses, spyware and malware.• Home Network and computer peripheral configuration. • Resolves service related issues related to Cox products including but not limited to, digital video, DVRs, HD, High Speed Internet and Digital Telephone. • Setup and support customer on their equipment such as PC, TVs, VCRs, etc. • Assist and advise customers on use of browsers, email, changing passwords and other services and features available to them.• Direct and guide customer with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting.

• Responsible for all aspects of administration and support of the Windows client infrastructure computing environment. This was a second level in the client technology job family. Establish and maintain a standard, stable and robust desktop/laptop operating environment that provides an appropriate set of software tools which enhance the productivity of the corporate business community. • Developed a deployment mechanism to standardize OS configuration and corporate standard software saving considerable amounts of downtime and money due to business interruption.• Supervised Companywide upgrade from Windows 95 to Windows XP utilizing the imaging process and completing the upgrade of over 3,500 employees worldwide 3 months ahead of schedule saving the company the cost of supporting multiple configurations.• Made decisions regarding all aspects of administration and support of the Windows client infrastructure computing environment.• Use of sound judgment in analyzing facts and circumstances when handling issues pertaining to the overall PC client computing infrastructure, which impacts many or all of FM Global users. Determines the course of action required to resolve, within the limits of our established standards