ITAM - ANALYST IT ASSET CONFIG.This position is responsible to provide analytical, operational and administrative support for the Company's Technology Asset Management practice, and includes software and hardware asset tracking, compliance, maintenance, life cycle planning and costing.

Same as Tier 1 and 2 Tech just more access and responsibilities.

Same as tier 1 role just with more access.

Started as a Tier 1 tech and moved up to Senior Tech in 3 years. Responsible for responding to telephone calls, email and personnel requests for technical support.Job Duties/Responsibilities:• Identify, research and resolves technical problems• Document, track and monitor problems to ensure timely resolution• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems• Correct application issues, solve network and security problems and identify common PC software and hardware problems• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals• Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software• Perform other duties as assigned by management. Helped with training of new staff and being their go to if they have any questions.

Remote Monitoring and MaintenanceSupported users in domain environments within Active DirectoryScanned computers for viruses and provided technical support for printers and other network devicesResolved email outages within Exchange and OutlookEdited access lists on Cisco FirewallsInstalled Cisco and SonicWall VPN

Motorola MC9200 mobile handheld computer repair/upgrade/update. Take device apart in ESD protected area, check wiring, place cage with silica packets in cage, put back together, test for sound and display, calibration, upload new image, then download from wifi updates.

Train new employees plus monitor all employee performances, do write-ups and firings when necessary. Schedule employees work shifts. Make sure that customers find our restaurant an enjoyable experience. Handle count out of cash drawers. Monitor profit and loss statements. Handle bank drops.

Waiter, Trainer and Shift Lead. Handle all duties pertinent to the position’s requirements. Closed summer of 2005

Assistant Manager/Server/Bartender –Train new employees plus monitor all employee performances, do write-ups and firings when necessary. Make sure that customers find our restaurant an enjoyable experience. Handle cash outs, pay bills for supplies and orders, handle deliveries and banquets plus enter all pertinent information into computer. Do cash out sheets for employees, handle deliveries, bills paid in and out and make sure petty cash, computer and safe all balance in addition to doing bank drops when necessary. Responsible for closing of restaurant and making sure security system in set each night.

Waiter, Trainer and Shift Lead – Provide quality service in upper scale dining establishment.Train new employees and handle the responsibilities of shift lead by making sure all co-workers duties are completed. Maintain good customer relations. Open and close as requested. Help restaurant by covering for other people and coming in on an on call basis as needed. I worked at the downtown location until it closed, then opened and closed the Uptown one, also. Neither restaurant is in business any longer