David Bergstrom Email & Phone Number

Channahon, Il

• Training and development of technicians• Student Information Systems for State of Illinois• Powerschool/Powerlunch• PARCC Testing• MAPS Testing NWEA• VoIP Phone System with 100 phones and 4 servers running Asterix on CentOS• Working collaboratively with 4 technicians to support 4 schools and 1 District office with 600 Computers, 1500 Chromebooks, 200 iPads, 200 Staff and 1400 Students • Managing computer objects and user groups in Active Directory to enforce GPO’s for security and software deployment• Providing remote support using Microsoft Remote Assistance and Microsoft Remote Desktop software• Providing on-site support for computer hardware and software for faculty, staff and students• Setup, maintenance and upgrades on PC, Mac and Chromebook computers• Setup and maintenance of network printers• Setup and maintenance of LAN and wireless connections• Setup Mac Servers for Mac Backup and Deployment• Manage Apple VPP Account• Veeam Backup Software• VMWare Vsphere 7 with VCenter Virtual Server software• Setup Windows Server Update Services Server• Setup Windows Deployment Server on Windows Servers• Creation of Windows and Mac Images for Deployment• Setup and Management of Radius Server• Setup and Management of Email Server• Setup and Management of Antivirus Server• Setup and Management of VNXe Storage• Setup and Management of Google Suite• Setup and Management of Dell ToR Switches• Setup and Management of Dell Servers• Setup and Management of Cisco Catalyst Switches• Setup and Management of Cisco ASA Firewall• Setup and Management of Cisco Router

Greater Chicago Area

• Lead Technician for migration of Clinical department with 80 computers and 100 users• Assist with training new technicians• Setup Mac Lion Server with Deploy Studio for Mac Backup and Deployment• PC backups and data recovery using IBM Tivoli, Norton Ghost and Deploy Stuido software• Working collaboratively with 4 technicians to support 1200 computers under management• Technical lead for 5 departments • Managing computer objects and user groups in Active Directory to enforce GPO’s for security and software deployment• Providing on-site support for computer hardware and software for faculty, staff and students• Providing remote support using Team Viewer, Microsoft Remote Assistance and Microsoft Remote Desktop software• Setup, maintenance and upgrades on PC and Mac computers• Setup and maintenance of network printers• Tracking, documenting, and resolving problem tickets using RT Ticking system• Helping staff and students setup LAN, wireless and VPN connections• Setup Bitlocker and TrueCrypt on Desktops and Laptops to ensure data security in a HIPPA/FERPA environment.

Master'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering