David Berk Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Senior Strategic Program Manager • Provided subject matter expertise and mentoring for project managers supporting enterprise-wide server, storage and network virtualization program, improving risk-management, facilitating savings recognition of more than $25 million per year.• Provided subject matter expertise in wireless technology assessment in support of enterprise-wide effort to deploy new technologies to the home office and sales force.Manager of Project Management 2004 – 2008• Responsible for direct management of 14 project managers with a portfolio of more than 50 concurrent projects, 120+ matrix managed resources, and aggregate budget in excess of $20 million. Provided ongoing feedback, formal reviews, and mentoring of all direct reports resulting in an organizationally recognized high-performing team. • Recruited internal and external candidates to fill open positions providing highest quality staffing at 20% below market rate salary.• Managed project, program and portfolio escalations in conjunction with direct reports and clients, resulting in improved budgetary, schedule, scope adherence with variances of less than 5% across the portfolio.• Developed and deployed analytic framework and transition, and risk assessment methodologies supporting on-shore and off-shore enterprise and divisional sourcing activity. This effort brought MetLife into alignment with industry best-practices and improved its ability to assess opportunities, risks, and transition execution.• Managed multiple on-shore and off-shore sourcing activities, resulting in savings of more than $3 million per year, while improving the quality of services through the development and deployment of operational metrics and key performance indicators.• Developed highly effective written and visual status reporting tools and templates, enhancing organizational knowledge and improving executive decision making.

Industries & Clients:Financial Services: Investment & Commercial Banking (NYC, NY / San Francisco, CA), Technology Hedge Fund (NYC, NY)Telecommunications: Top-3 Carrier (Washington, D.C), Billing & Order Management Software Company (Boston, MA)Travel & Leisure: Ultra-Luxury Cruise Line (Miami, FL)Example Achievements:• Managed multiple Application and Business Process Analysis & Design efforts in support of complex mergers and organizational changes resulting in more than $500 Million in cost reductions and more than $1 billion in increased revenue.• Led development of multiple customer facing and back office applications supporting complex telecommunication and financial services transactions including online marketing, ordering, fulfillment, billing, supply chain, and customer relationship management. • Provided subject matter expertise to multiple clients on customer database modeling and integration, providing complete, accurate customer profile information and a 360◦ view of client assets, allowing for improved financial advisor services and increased client retention in the telecommunications and financial services industries. Improved retention and customer satisfaction resulted in aggregate revenue / asset under management increases.

Industries & Clients:Financial Services: Investment & Commercial Banking (NYC, NY / San Francisco, CA), Technology Hedge Fund (NYC, NY)Telecommunications: Top-3 Carrier (Washington, D.C), Billing & Order Management Software Company (Boston, MA)Travel & Leisure: Ultra-Luxury Cruise Line (Miami, FL)Example Achievements:• Managed multiple Application and Business Process Analysis & Design efforts in support of complex mergers and organizational changes resulting in more than $500 Million in cost reductions and more than $1 billion in increased revenue.• Led development of multiple customer facing and back office applications supporting complex telecommunication and financial services transactions including online marketing, ordering, fulfillment, billing, supply chain, and customer relationship management. • Provided subject matter expertise to multiple clients on customer database modeling and integration, providing complete, accurate customer profile information and a 360◦ view of client assets, allowing for improved financial advisor services and increased client retention in the telecommunications and financial services industries. Improved retention and customer satisfaction resulted in aggregate revenue / asset under management increases.

Dallas, Tx, Us

• Re-engineered numerous legacy processes, saving over $100 million per year and ensuring collection of $2 billion in revenue. • Led a team of twelve technical managers to identify and correct data and process inconsistencies in customer care, ordering and provisioning, and billing systems, resulting in improved customer relationship management, and reducing consumer market customer churn by at least 5%, saving at least $110 million per year in on-going revenue. Internal and External Consulting / Subject Matter Expert• Delivered expert insight on data usage, and architecture for development of an enterprise-wide rules engine, allowing for development of an integrated customer database, and delivery of accurate household-level service data, improving customer service, facilitating improved direct marketing efforts. • Provided subject matter expertise to ATT.COM web development team on integration of enterprise / legacy data into e-business and e-Customer Relationship Management models, improving end-user acceptance and decreasing order error rates, resulting in improved provisioning times, yielding more than $36 million in additional revenues per month.• Supplied expert testimony and representation for company in State Public Utility Commission proceedings, resulting in favorable rulings and improved competitive market conditions and allowing AT&T to effectively enter the multi-billion dollar Consumer & Small Business DSL market.• Developed introductory and advanced courses on AT&T Consumer Systems Architecture, Business Process Flow, and Data Management, allowing for rapid transition of responsibilities following staff actions, and in preparation for IT Outsourcing, saving the company more than $5 million in external consulting costs.

New York, Ny, Us

While at this quasi-governmental agency, responsible for managing the largest public hospital system in the nation, I was responsible for management and execution of critical, high-visibility projects in staff planning, analysis of clinical data, demography, and providing subject matter expertise in public policy, health care finance, reimbursement issues, grant writing, and competitive market analysis. In this role, I was selected to lead system integration projects tying HHC’s 16 hospitals. Further responsibilities included advising senior management on subjects including implementation of managed care, health-care economics, information technology, demographic issues, and unit-cost structure through delivery of executive-level presentations and seminars. The unit-cost analysis methodology I developed yielded professional and financial metrics for over one hundred programs at sixteen facilities, and tools to analyze fixed vs. variable costs, and break-even point analysis at a highly granular level. This methodology was used as a case-study in financial analysis curriculum at NYU’s Robert F. Wagener Graduate School of Public Service.

While at this world-renowned economic analysis consultancy, I was responsible for managing executing multiple projects in primary/secondary market research, reporting, vendor negotiations, equipment and software selection / implementation. Reports were developed utilizing the SAS and SPSS languages. Further responsibilities include formation, interview execution, analysis, and reporting of findings from “C” level focus groups.These reports were purchased by Fortune 100 companies, and were cited in numerous FCC reports and filings. As a result, I became recognized as a top industry specialists by “C” level executives of publicly and privately held telecommunications companies.

Bachelor Of Arts (B.A.), Political Science And Government

Mpa, Public Policy

Scpm, Project Management