Senior Vice President And Chief Financial Officer Global Claims
Lead all Claim actuarial and financial issues, business decision support, and business intelligence (staff of 6). Strategic Claims business partner with Operations, Underwriting and Technology (LAE $8b). • Thought partner in the development of the Claims strategy and business case to address gaps in Claims technical capabilities and operations while reducing the loss adjustment expense ratio by 1%. • Led the development and implementation of the Claims business intelligence strategy. Devised report visualizations, data creation model and governance standards. Built oversight process to monitor business strategy progress, KPI’s and performance metrics.• Facilitated design and implementation of a staffing model to ensure appropriate and consistent resourcing while maintaining focus on cost.• Partnered with IT to develop and launch a strategy to utilize technology automation and natural language processing to increase Claim handling operating efficiencies and effectiveness.• Key M&A team member - acquisition integration, synergy identification and target operating model design • Launched strategy to rapidly expand use of low cost shared services Claims capabilities while maintaining operational effectiveness – annual operating expense savings of $25m. • Created the Global Claim Vendor Governance and Performance Management function. Spearheaded savings strategy that reduced annual loss adjustment expense by $55m.