David Berner Email & Phone Number

Pittsburgh, Pa, Us

• Drive successful IT transformation efforts, most recently the migration from AirWatch to Intune for 4,000 iOS devices • Design, deploy, integrate and maintain Mobile Device Management (MDM) systems• Configure and deploy multiple corporate production devices with varying profiles for specific site and job functions• Oversee all mobile device management related initiatives including app deployments, app configuration polices, enrollments, compliance polices, cleanup rules and configuration profiles• Build and deploy Android dedicated devices (Kiosk and Azure AD shared mode)• Provide level 3 support for all mobile related incidents including support for c-level executives• Configure and support HoloLens 2 devices including enrolling devices in Endpoint Manager• Operate as an AirWatch and VMware Identity Manager (WorkSpace One Admin) managing 4,000 corporate iOS devices• Coordinate, lead and execute migration from on premise AirWatch environment to dedicated SaaS environment • Drive cross functional collaboration across Linux, Wintel and networking / firewall teams• Build requirements for external authentication for mobile devices accessing o365 mobile apps • Lead companywide events utilizing Microsoft Teams Live Events with Wirecast • Support identity management team with new setups of SSO SAML configurations

Cranberry, Pennsylvania

• Maintained RSA appliances (patching, configuration, enhancement and decommission)• Provided level 3 support for complex RSA server issues• Calculated incremental cost to replace RSA hard tokens• Led and developed soft token rollout schedule and deployed tokens to 8,000+ users• Implemented two factor authentication on exchange servers & configured RADIUS clients• Collaborated with firewall, messaging, security and architects to enhance 2fa infrastructure• Created and maintained all support documentation• Provided operational support for Okta SSO including configuring multiple apps via SAML• Provided end user training for a variety of technologies

• Provided software and hardware troubleshooting assistance while maintaining excellent customer service• Created tickets and prioritized them accordingly using the HP Service Manager ticketing system• Authored and edited troubleshooting documentation, which contributed to the knowledge base• Utilized programs such as RSA, Microsoft Office, Active Directory, HPSM• Completed software testing as required • Trained and mentor new hires as necessary• Provided after hour’s technical support for internal/external customers