David Berner Email & Phone Number

Pittsburgh, PA, US

• Drive successful IT transformation efforts, most recently the migration from AirWatch to Intune for 4,000 iOS devices
• Design, deploy, integrate and maintain Mobile Device Management (MDM) systems
• Configure and deploy multiple corporate production devices with varying profiles for specific site and job functions
• Oversee all mobile device management related initiatives including app deployments, app configuration polices, enrollments, compliance polices, cleanup rules and configuration profiles
• Build and deploy Android dedicated devices (Kiosk and Azure AD shared mode)
• Provide level 3 support for all mobile related incidents including support for c-level executives

Cranberry, Pennsylvania

• Maintained RSA appliances (patching, configuration, enhancement and decommission)
• Provided level 3 support for complex RSA server issues
• Calculated incremental cost to replace RSA hard tokens
• Led and developed soft token rollout schedule and deployed tokens to 8,000+ users
• Implemented two factor authentication on exchange servers & configured RADIUS clients
• Collaborated with firewall, messaging, security and architects to enhance 2fa infrastructure

• Provided software and hardware troubleshooting assistance while maintaining excellent customer service
• Created tickets and prioritized them accordingly using the HP Service Manager ticketing system
• Authored and edited troubleshooting documentation, which contributed to the knowledge base
• Utilized programs such as RSA, Microsoft Office, Active Directory, HPSM
• Completed software testing as required
• Trained and mentor new hires as necessary