David Berrigan Email & Phone Number

Wood Village, Oregon, US

• Demonstrated leadership and customer service to assemble, support, and maintain a team of drivers to effectively dispatch and maintain regulatory compliance statutes while servicing large commercial-based.
• Adminstrator who services all seven operating divisions.
• Successfully transitioned to a fully interactive internet-based dispatch system.
• Initiated and headlined a service mandate to have 80% of drivers utilizing the new dispatch system by 2022.
• Brought visibility to resources for internal use by creating training templates and actively trained and mentored new hires.
• Developed a GPS spreadsheet to track driver retention time to ensure accurate and complete billing to clients.

• Developed a time-sensitive route planning process to reduce lag time for patient specimen deliveries. Created and implemented standard operating procedures to facilitate effective communication and cross-collaboration.
• Provided operational support and framework to optimize operational efficiencies.
• Ensured uncompromising compliance with HIPAA regulations.
• Partnered with the clients to ensure all elements of the service contracts were delivered as specified.

Vancouver, Washington, US

• Management of 200+ independent contractors to deliver on-demand parcels, while leading a direct team of 10 dispatchers in a heavy volume, fast-paced environment to service delivery of 24-hour medical courier services.
• Developed dispatch operational expectations and implemented training to support the dispatchers.
• Responsible for accurate route planning strategies and scheduling to ensure consistent deliveries.
• Worked directly with clients to ensure appropriate onboarding and service standards were developed and communicated.

Atlanta, Georgia, US

• Led daily operations of warehouse and dispatch employees, while overseeing all incoming and outbound freight for Fortune 500 companies.
• Achieved the highest profit margin based on the percentage of revenue for all level 3 terminals in the West Coast division.
• Responsible for the health and welfare of all team members and independent contractors in a risk management capacity.
• Active communication and collaboration with the leadership team to ensure the unification of performance measures and goals.

Phoenix, Arizona, US

• Management of union drivers, dispatchers, and supervisors to ensure all phases of operations were successfully and safely conducted for the city of Seattle contract.
• Direct support of city contract service requirements and governmental training requirements for staff and supervisors.
• Managed budgets, payroll, performance evaluations, grievances, and industrial insurance/risk management programs.
• Organized routing/planning projects and was the liaison for associated labor groups.