Demonstrated leadership and customer service to assemble, support, and maintain a team of drivers to effectively dispatch and maintain regulatory compliance statutes while servicing large commercial-based organizations. Leveraged analytical capabilities to monitor delivery schedules and load-plan for future dispatches and customer service needs. Active and agile cross-departmental communication and coordination to ensure seamless performance delivery.• Adminstrator who services all seven operating divisions.• Successfully transitioned to a fully interactive internet-based dispatch system. • Initiated and headlined a service mandate to have 80% of drivers utilizing the new dispatch system by 2022. • Brought visibility to resources for internal use by creating training templates and actively trained and mentored new hires.• Developed a GPS spreadsheet to track driver retention time to ensure accurate and complete billing to clients.

Developed a time-sensitive route planning process to reduce lag time for patient specimen deliveries. Created and implemented standard operating procedures to facilitate effective communication and cross-collaboration with hospitals, laboratories, and the dispatch team to eliminate transportation and communication errors. • Provided operational support and framework to optimize operational efficiencies.• Ensured uncompromising compliance with HIPAA regulations.• Partnered with the clients to ensure all elements of the service contracts were delivered as specified.

Management of 200+ independent contractors to deliver on-demand parcels, while leading a direct team of 10 dispatchers in a heavy volume, fast-paced environment to service delivery of 24-hour medical courier services. • Developed dispatch operational expectations and implemented training to support the dispatchers. • Responsible for accurate route planning strategies and scheduling to ensure consistent deliveries. • Worked directly with clients to ensure appropriate onboarding and service standards were developed and communicated.

Led daily operations of warehouse and dispatch employees, while overseeing all incoming and outbound freight for Fortune 500 companies. • Achieved the highest profit margin based on the percentage of revenue for all level 3 terminals in the West Coast division. • Responsible for the health and welfare of all team members and independent contractors in a risk management capacity. • Active communication and collaboration with the leadership team to ensure the unification of performance measures and goals.

Management of union drivers, dispatchers, and supervisors to ensure all phases of operations were successfully and safely conducted for the city of Seattle contract. • Direct support of city contract service requirements and governmental training requirements for staff and supervisors. • Managed budgets, payroll, performance evaluations, grievances, and industrial insurance/risk management programs. • Organized routing/planning projects and was the liaison for associated labor groups.