David Bertschi Email & Phone Number

Geneva, Switzerland, Ch

Field Engineer trained on Alcon Centurion, Constellation, LX3 Microscope, Purepoint Laser, Argos, Verion, EX500 Wavelight Excimer Laser

PETNET Solutions Cyclotron Engineer

Lake Zurich, Il, Us

• National Field Engineer – repair CT and MRI systems, mostly Philips • Provided level 2 support – FSE’s needing help, in person or phone• Site Inspection – New customer equipment audit and customer relations• Cross Trained on GE MRI Signa and Excite• Tested repaired parts for field installation

Amsterdam, Noord-Holland, Nl

Philips Healthcare, Field Service Engineer, June 2007 – January 2014, Minneapolis, Minnesota• Primary engineer in CT and MRI, MicroDose Mammography, Intellispace Portal• Lead engineer with 13 assigned customer sites – worked independently• Duties included: Diagnostic and repair CT, MRI, networking/PACS, computers – Very successful and quick repair• Liaison between customer and sales – Resolved any issues and found any opportunities for sale; $100,000 upgrade delivered• Provide world class customer service and support – Handled volatile customers, turning them into happy customers• Business results & Life Cycle Solutions Champion, Team and Communication Champion – Utilized Business Degree• Philips trained on: Brilliance CT Air, Brilliance iCT, Brilliance EBW Portal, Ingenuity CT, Achieva MRI, Ingenia MRI, MicroDose

ICAD Medical Systems, Technical Support Engineer, August 2003 – February 2007, Beavercreek, Ohio• Provide first line of customer calls from products of the Second Look Analog and Digital Mammography Systems – Achieved 97% success/approval rating• Project manager of the 6.0 software upgrade – Field implementation was flawless• Performed on site visits to install, repair validation, software upgrade, with knowledge of the GE, Fischer, Hologic, Siemens, PACS and DICOM digital equipment.• Provide training to customers, field service engineers, radiologists and radiology technicians – Very good customer relations• Manage the expectations of the customer base regarding resolution of their product problems – Very high success rate• Created Technical Bulletins to document and clarify service procedures – Asset to the Field Engineers• Worked with third party service partners to provide cost efficient services for customers – Large savings against service contracts• Assisted in development of standards of service including complaint review procedures – Worked with Regulatory, familiar with HIPAA, Sarbanes-Oxley Act; passed all audits

Quality inspections EMI filters for the Defense and Aerospace industry. Provided documentation for quality inspections from customers

Mba, Health Administration

Bachelor Of Science, Technical Management

Associate Of Applied Science, Computer And Electronic Engineering Technology