David Best Email & Phone Number

Honest, hard working and trusted employee.

Listed skills include Healthcare, Team Building, Leadership, Training, and 16 others.

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  Operations Manager

  Opcare

  Apr 2000 - Present

  • To hold overall managerial accountability for opcare’s service provision in the centre including:o The overall delivery of the clinical service o The technical services, workshop and manufactureo Administration and storeso QHSE• To manage the financial elements as determined by the company including stock, work in progress and overheads to the budgeted figures.• To support opcare in meeting the objectives and KPIs of the Contract, Centre and Company • To provide leadership and management for the Centre’s Opcare Employees• To optimise the balance between quality, cost and deliveryManaging Relationships• To build excellent relationships between Opcare and the Senior NHS management team, supporting them in their goals, building trust and a strong position with them for the future of the service• To build excellent relationships with service Users, and User groups, and manage complaint responses on behalf of the company.• To continuously review internal processes to improve the service and reduce costs• To represent the views of Opcare in the centre to both NHS and Opcare staff and support and promote the company to NHS colleaguesManaging Systems• To ensure that all company activities are undertaken in compliance with company/site H &S and Quality Management proceduresManaging People• To provide direct line management to the Clinical Lead and Deputy Operations Manager• To encourage a positive, customer focused culture, leading by example• To effectively report to both the NHS and opcare senior management Responsibilities & TasksRecords and training• To ensure at all times that adequate staff are available and trained to the required standards and accurate records are kept.• To ensure that Staff are managed in accordance with company policies and procedures and that they receive regular reviews of their performance and have associated development plans to address any training or development needs.