David Biesman Email & Phone Number

Greater Seattle Area

-Oversee the transcription department, working to ensure its successful operation as it processes hundreds of hours of dictation a week-Manage more than twenty contracted transcriptionists, assigning work, processing invoices, and assisting with questions/issues that arise -Listen to and route confidential provider dictations to various contracted transcriptionists throughout the day in an expedient manor via both dictation software and a CRM program, keeping track of all transcription jobs assigned and the total amount of time assigned to each transcriptionist-Work as a team with other Transcription Coordinators via shared email and ongoing dialogue to make sure that tasks are completed as quickly and efficiently as possible-Keep a record of high priority cases to be sure that transcribed reports are returned for review and finalization as quickly as possible-Assist providers with any questions or issues regarding the company dictation system and their transcribed reports via email and phone-Assist transcriptionists with any questions or concerns regarding reports they are currently transcribing or with any other general questions about company/doctor-specific report requirements-Assist coworkers outside of the transcription department with any issues that may arise regarding the transcription of a report or with anything additional that may be needed with a particular report-Check in incoming faxes and reports received via email, electronically documenting their arrival and attaching them in the CRM, confirming receipt as needed and notifying the appropriate coworkers-Assist the report review department with routing report clarification and addendum requests as needed (this involves compiling provider reports along with any additional records received and client requests, and notifying clients that their requests have been processed)-Continuously work to provide excellent customer service for associates, transcriptionists, doctors and clients

Greater Seattle Area

-Performed daily general administrative duties, including scanning documents, making copies, monitoring incoming faxes, and sorting/filing of medical records-Scheduled medical appointments and medical record reviews for insurance companies, coordinating with clients, doctors, and patients via phone, email, fax, and traditional mail-Matched active providers in database with clients and patients; taking credentials, cost, distance, and availability into consideration.-Answered and transferred incoming phone calls to appropriate parties using a multi-line system-Prepared hard-copy correspondence using a postage machine and postal websites, monitoring tracking numbers to ensure successful delivery-Documented all relevant correspondence (phone, email, fax, mail) with clients, patients, and associates using a complex CRM database-Continuously worked to provide excellent customer service for clients, doctors, and patients; supplying regular updates during the scheduling and review process, efficiently problem-solving as issues inevitably arise.

Renton, Wa.

-Actively approached and assisted customers, answering questions and providing excellent customer service as a way to increase store profit and overall sales goals -Helped maintain the bedrooms department, ensuring that the sales area was clean and organized and that products remained in perfect condition and correctly labeled -Electronically created, printed, and distributed product tags among the ever-changing merchandise in the department -Created shopping lists and delivery orders electronically using the IKEA product database, iSell-Attended all department meetings and safety workshops-Analyzed department reports, created furniture building requests, filed paperwork, and performed other various administrative tasks

Renton, Wa.

-Efficiently assisted customers in the checkout process while providing a high level of customer service and an IKEA-friendly attitude-Handled cash transactions with caution, maintaining a consistently balanced till during shifts-Successfully created strong relationships with coworkers both in my department and within other departments throughout the store, communicating with them on a regular basis-Utilized strong interpersonal and communication skills with both internal and external customers, by way of phone, email, the IKEA PA system, and face-to-face -Attended and participated in all department meetings and loss-prevention seminars

Covington, Wa.

-Prepared, served, and took payments for customer orders-Readied store for customers and coworkers in the morning prior to opening, ensuring products were stocked and restaurant was clean-Provided an enjoyable and entertaining experience for customers while maintaining the Cold Stone brand image

Pacific, Wa.

-Provided efficient, expedient service to customers in a time-sensitive, busy environment-Consistently maintained safety standards in both food preparation and restaurant cleanliness -Maintained a consistently positive attitude among coworkers and customers, helping create a more positive environment and dining experience

Bachelor Of Arts (Ba), Humanities/Humanistic Studies

Associate Of Arts (Aa), General Studies