David Biger Email & Phone Number

Dublin, Ie

Dublin, Ie

France

Lead and manage a global support team, ensuring efficient issue resolution and cohesive performance.Analyze team performance metrics and implement strategies for continuous improvement.Generate comprehensive reports on support activities to inform decision-making.Develop and implement training programs to maintain high-quality support standards.Coordinate bug resolution efforts with development teams to prioritize critical issues.Proactively identify and address challenges in the support workflow to improve efficiency.Collaborate with community management teams to gather feedback and enhance user engagement.

France

Conducting thorough testing of games and apps to ensure proper functionality.Identifying trends, and proactively addressing potential issues.Documenting and tracking issues using Jira, seeing them through to resolution.Providing effective technical support to users and troubleshooting technical problems.Developing automated processes to streamline support operations.Managing and engaging with the community on Discord.Localizing digital products using CAT tools.

Madrid, Community Of Madrid, Spain

Monitored and oversaw day-to-day team operations, reporting on performance metrics to ensure optimal performance.Conducted training and mentoring sessions to enhance team skills and meet performance targets.Established and maintained excellent communication with publishers and other teams to foster collaboration and meet project objectives.

Madrid, Community Of Madrid, Spain

Reported bugs and gathered player feedback, effectively communicating them to game developers to improve user experience.Led and managed a team responsible for tracking and resolving issues with new releases and features, ensuring high performance and productivity through training and mentoring.Ensured excellent communication with the publisher and other teams, maintaining a cohesive and collaborative work environment.Translated content for FAQs and in-game materials, enhancing the user experience for FR speakers.

Madrid, Community Of Madrid, Spain

Delivered outstanding support service and contributed to studio-wide community strategies.Wrote reports of errors/bugs found and provided suggestions for improvements.Translated in-game content (EN>FR) to enhance player experience.Ensured seamless communication between support team, developers, and other departments.

Spain

Developed and implemented written utterances for a chatbot, ensuring unique variations for each intent.Reviewed user utterances and proofread data for accuracy to improve the chatbot's natural language processing capabilities.

Paris Area, France

Ran successful social media campaigns across multiple platforms.Developed and executed social media content calendar.Produced engaging written and visual content.Monitored and analyzed campaign performance to optimize results.

Région De Madrid, Espagne

Designed and implemented successful campaign strategies to increase social engagement.Monitored and tracked social media performance using various analytics tools.Reported on key performance metrics, identified areas for improvement, and made data-driven recommendations.Collaborated with cross-functional teams to ensure consistency in brand messaging and imagery.

Prague, The Capital, Czech Republic

Provided first-line technical support for computer and application issues, utilizing IT troubleshooting skills to resolve issues efficiently.Monitored incident progress and utilized service management tools to ensure timely resolution.Communicated effectively with customers to ensure their satisfaction and provide helpful solutions.

Master'S Degree, Advertising

Bachelor'S Degree, Social Sciences

Bachelor'S Degree, Social Sciences