Fulfill service orders and trouble tickets for fiber internet customers. Uses a variety of hand tools and resources to install, troubleshoot and repair fiber networking equipment. Run necessary IW, fiber or copper, on customer premises. Utilized special networking equipment for use with MDUs. Experience with 28-foot ladders, bucket truck operation, aerial drop work, installation and fusion splicing. Careful time management and communication to fulfill all the work for the day.

Provide a wide range of IT services to residential and business clients. Tasks include hardware repair, hardware, software and network troubleshooting, printer troubleshooting, hardware installations, consultation and more. Served as the MSP for our business clients. Worked with Microsoft O365 Administration, remote antivirus monitoring, active directory and more. Experience dealing with people of all levels of technological knowledge.

Was offered this position in recognition of my skills demonstrated as a Computer Technician. Provided IT support and customer service along with advanced troubleshooting and computer repairs. Performed hardware level repairs on customer laptop and desktop computers, utilizing vendor equipment and part ordering as necessary. Engaged in remote troubleshooting sessions with customers. Handled warranty claims for customer products and worked with vendors to acquire replacement parts.

Involves working with a wide variety of laptop and desktop computers to modify their hardware and software configuration. Advanced troubleshooting skills are often required in this environment. Unit configurations must be done in both a timely and accurate manner to ensure customer satisfaction. When problems are identified, I perform the repairs necessary on the unit; this would include repairs such as LCD replacements, OS installation, motherboard swaps.