David Biggs Email & Phone Number

Red Beach, Auckland, NZ

Auckland

Led the ITIL aligned transition program, service architecture and operational design for teams on newly commissioned platforms into the new national framework – ensuring they met designated service levels, security requirements and delivered a world-class user experience.

Auckland, New Zealand

Responsible for the successful delivery and rollout of key strategic programs across New Zealand and Australia, including:- Infrastructure deployments of new cloud platforms, from design, build and handover to operations- Customer migration and ITIL aligned transition work to enable new customers on the platform and ensure they get a stellar experience.

• Promoted to lead the Data Innovation portfolio, managing a team of 3 product managers and 2 project managers, with a focus on cloud storage, data protection, data security, and connectivity solutions, collectively.
• Successfully rolled out cloud Data Protection solution across Australia and New Zealand, offering customers a robust, enterprise-grade cloud backup solution with enhanced cyber resilience.
• Streamlined ITIL-aligned operational processes for product deployments, ensuring seamless change and release management, minimizing incidents during product launches.
• Spearheaded the strategic roadmap for the portfolio, driving innovation and delivering value to key government and commercial clients.This role further enhanced my ability to lead cross-functional teams, manage complex.

Auckland, New Zealand

• Delivered success across multiple Datacom Cloud product portfolios, covering cloud storage, data protection, and security solutions, for both government and commercial sectors in Australia and New Zealand. Demonstrated.
• Implemented an agile delivery model, leading product discovery and delivery ceremonies, while establishing strong processes from ideation and prototyping through to market testing and launch.
• Enabled ITIL-aligned release management for all new releases, ensuring a structured rollout plan and associated change management processes.
• Led the successful design and go-to-market (GTM) strategies for new data protection and storage products, while reducing product costs and delivering improved EBITDA for the business.

Auckland, New Zealand

Led the ITIL transition program for a significant outsourced ITO customer, including the seamless transfer of staff between organizations, all within the allocated budget. Products delivered included AoG ITMS Services, including Cloud, Datacentre and managed services.

Auckland

Led a national services transition team along with virtual teams to on- board new services and clients to Dimension Data - Developed service aggregation capabilities across suppliers in outsourced deals - Scoping, pricing and delivery of complex multi-supplier service transitions- Financial management, project and program reporting, compliance and quality.

Auckland

In my role as SDM at Dimension Data, I was responsible for the Service Delivery functions for high-value clients, handling reporting, service level management, service escalations, service remediation, and financial management. One of my key achievements was transitioning and delivering a full business service desk for Auckland Transport, including.

Auckland

As ODM at Dimension Data, I was responsible for the end-to-end delivery for a major client, managing the transition of the ITO contract into operations, including infrastructure, network, database, and applications. I oversaw the Operational Delivery Structure across multiple business units and third-party suppliers, ensuring all ITIL processes and.

Bachelor Of Engineering (B.E.), Computer Systems, A-

Activities and Societies: President of Auckland University Engineering Society Ran the Engineering events, and increased membership and.

Education record