Installs, Upgrades, Maintenance of all Avaya System Platforms. PBXs, UC, AVP, SIP/VoIP environments.

• Designing and Implemented upgrade from Avaya 5.2.1 to Aura 6.3, removing MCC & replacing with G650s with multiply ESS/LSP locations.• Configuring DL380 G8 VM servers to Host Avaya CM 6.3 duplicate environment.• Expert understanding and designing of SIP, H.323 telephony infrastructure, in switching concepts Ethernet, STP, VLANs, 802.1x, experience supporting TCP/IP networking components in a mixed voice & data environment• Migration of analog/digital phones to VoIP/SIP endpoints, working with Network core on DHCP, LAN/WAN voice subnets, fail-over routes.• Provide reporting data and trends to IT department and others ad-hoc, weekly, monthly as needed. Drive ticket analysis and develop strategies for improvement• Manage workload, task distribution, and escalation for network and cable support teams.• Monitor incident trends and anticipate potential problems for proactive resolution.• Determine root cause of issues and communicate appropriately to internal and external customers.• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.• Coordinate cross-team collaboration to facilitate activities and commitments with other departments and/or functions.• Develop and enhance phone and ticket escalation processes to ensure free flowing information within the organization

•Support and maintain Avaya S8700,S8800 class media servers running Avaya Communications Manager R5.2, 6.2, VPMS 5.2, AES R5.0, CMS 16.2, AAEP 5.0, Virtual Hold 7.2, Nuance Speech Attendant, Avaya Meeting Exchange•Maintained Avaya Dual HA CMS/BCMS for three ACD locations, building VDNs, Vectors, Hunts/Skills, per Call Center and Union recommendations. Pulling and building custom reports, creating scripts for Custom Wallboard applications for system and call monitoring. Weekly/Monthly backups. Maintaining accounts ODBC connections and load balancing Licensing per ACD•Maintain Virtual Hold CTI-Link to AES system for Call Distribution and Call Back VDNs, Server updates and patching. •Maintain NICE Perform, Recorder, Player, Analytics. DMCC and AES string connection within PBX. Creating accounts, pulling reports, recordings, cradle-grave call flow reports.•Telecom Services as telephony SME during cross-functional initiatives with other teams regarding the design, installation, configuration, troubleshooting, and monitoring of core LAN/WAN services required for PBX manufacturer and third-party telephony deployments•Provided a consistent unified user interface/user experience across multiple devices with eCAS, Voice Portal, CCE, Virtual Hold, SAP, NICE Analyzer •Expert understanding of SIP, H.323 and telephony infrastructure, in Layer 2 switching concepts: Ethernet, STP, VLANs, 802.1x, Layer 3 routing concepts: RIP, IGRP, EGRP, OSFP, NAT, ACL Experience supporting TCP/IP networking components in a mixed voice & data environment•Administration device deployment, wireless and mobile telephony solutions for telework, an Enterprise Telephony Manager Voice Firewall solution, Unified Communications, Avaya 1X Applications and Server design and implementation, Enterprise-wide mobility management

• Responsible for the day to day PBX administration. Perform moves/adds/changes. Identify, analyze, diagnose, and respond to employee requests, questions, and issues.• Provided management support for planning, development, installation, and maintenance of telecommunications systems and video teleconference systems. • Assists on electronic site inspection in order to answer technical questions and make technical determinations regarding system design, major procurement needs, and electronic modifications.• Support and maintain operations of Avaya PBX voice communication technologies within the CMS environment and associated sub-systems including voicemail, tele-conference bridge, Redsky E-911, and VoIP configuration. • Supported a 24-7 basis to limit system down time during internal or external outages• Supported and troubleshoot on Avaya S8800/8700/G650 class media servers and gateways running Avaya Communications Manager R3.1 and R4.0; IMS R3.1; Modular Messaging R3.0/Message Manager; Avaya Desktop Wallboard• Programmed trunk groups, hunt groups, vectors, VDNs, UDP, BSR/LAI, station extensions, DS1/E1 IVRs, and AAR/ARS • Provided a consistent unified user interface/user experience across multiple devices and media types• Provided regular monitoring and voice network analysis regarding short- and long-range planning for in-house systems.

• Take responsibilities of maintained user security accounts for Server 2008 including Desktop configuration, network connectivity, network access issues and printer connectivity/Drivers.• Load new or update software and systems on existing equipment.• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.• Installing and configuration of windows XP/Win 7 OS, Group Policy configurations.• Responsible for troubleshooting, installation, configuration and repairing computer systems.• Responsible for performing hardware and software performance regularly.• Profound knowledge of systems software to detect defect in computer • Perform system backups and data recovery

•Responsible for the day to day PBX administration. Perform moves/adds/changes. Identify, analyze, diagnose, and respond to employee requests, questions, and issues.•Provided program and management support for planning, development, installation, and maintenance of telecommunications systems and video teleconference systems. •Assists on electronic site inspection in order to answer technical questions and make technical determinations regarding system design, major procurement needs, and electronic modifications.•Support and maintain operations of Avaya PBX voice communication technologies within the CMS environment and associated sub-systems including voicemail, tele-conference bridge, Redsky E-911, and VoIP configuration. •Supported a 24-7 basis to limit system down time during internal or external outages•Supported and troubleshoot on Avaya S8800/8700/G650 class media servers and gateways running Avaya Communications Manager R3.1 and R4.0; IMS R3.1;