David Binns Email & Phone Number

Chattanooga, Tennessee Area

Coordinate release management for Platform Operations. Worked both with Change Management, L3 Engineers, and Project Management practice to schedule and coordinate changes. Working on projects such as Remote Office modernization and ESX host platform refresh.• Gathered information on current hardware and software needs and scoped new equipment for the remote office modernization project.• Represented changes both on weekly LCAD and MCAB meetings.

Harrison, Tn

Volunteer Firefighter since 1998. Have held several leadership positions and am now serving on the board of directors.

Chattanooga, Tennessee Area

Coordinated release management for Platform Operations.

Chattanooga, Tennessee Area

Managing a team of application developers supporting major benefits systems. My team completed projects for enhancing services, provided regulatory compliance, and production support. Worked directly with the business support teams and with the business management on application issues and new opportunities.

Chattanooga, Tennessee Area

Provided IT Operations Management, project management, proposal and contract services, account budget management, and managed the delivery of IT services to customers. Served as the customer's point of contact for IT escalations, drove new opportunities, developed service improvement plans, and managed direct reports.Partnered with Factory Towers to ensure quality services (Cloud Computing, Datacenter, Network, Desk Side, Service desk, Call Center) were delivered to clients. Presented monthly and quarterly service results both internally and to our customer’s senior management.

Chattanooga, Tennessee Area

Managed up to 69 direct reports in TN, AL, MS, NC, and WV. Achieved optimal efficiency in logistics, call management, resource management, productivity, and utilization. Managed performance and development of staff with a focus on improving technical proficiency, quality of service, customer satisfaction, and employee satisfaction while managing cost of service delivery.

Chattanooga, Tennessee Area

Directed 10 – 15 technicians across 4 sites in Chattanooga, TN. Served as escalation point of contact for approximately 5K CIGNA customers in downtown Chattanooga / working from home. Managed Active Directory domains, profiles, accounts and print servers. Provided hardware and software support for Desktops, Servers, and Network Devices. Responsible for all projects related to supported sites and employees working from home.

Chattanooga, Tennessee Area

Began position with Healthsource Provident Administrators, Inc. which was purchased by CIGNA in 1997. In addition to providing Desk side, server, and Network support was responsible for a team of 5 technicians.

Chattanooga, Tennessee Area

Performed technical support for workstations and servers, local area network design and implementation, installation and configuration of routers and hubs for multiple sites, spec, recommend and purchase hardware and software to implement business customer solutions. Started at Provident doing COBOL software development before moving into distributed support.

Bs, Computer Science - Information System

Education record