Running a busy adult learning facility training people in a variety of courses to help them achieve their goals. Tutoring courses in Customer Service, IT and Maths and English. Managing a team of 5 to deliver over 80 qualifications a month.

As Store Manager I had accountability for everything in the store from Sales to Service, Refunds to Resourcing. I managed a team of ten colleagues and had full Profit and Loss accountability. Following the failure of the business to renegotiate a new contract with the landlord I was made redundantAchievements• Service Excellence – a strong customer service ethic, doubling previous Mystery Shopper results• Consistently achieved sales figures above budget in a tough retail environment• Delivery of key performance measures across all aspects of the store• Successful store closure, completing all necessary work ahead of schedule and under budget

As a Store Manager for Tesco I was responsible from everything within the bounds of the store. With a team of 20 I increased sales at the same time as reducing staff hours. I consistently delivered our Mystery Shopper results and reduced the stock holding in the back room by 50%

As a Project Manager for British airways I was involved in many of the key issues the airline faced at London Heathrow airport at the time. These included Baggage Systems, Standardisation of Project and Programme Management practices and staff time management.I mentored the Industrial Placements across the whole of the Heathrow area and ran recruitment days to attract new members to the teamI was successful through a focus on Customer Service and delivery through people