David Birch Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

• Represent Energy Australia at AEMO Power of Choice Industry forums • Business engagement to ensure readiness activities were developed • Conduct workshop and develop business readiness activity matrix • Track, monitor and report readiness activities • Hypercare and Incident Management post deployment.

Melbourne, Australia

• Manage IT relationship with key business stakeholders and vendors• Manage Service Delivery Life Cycle activities for IT initiatives • Work with business streams to identify solutions to improve business outcomes• System cutover and deployment of Release packages, manage Hypercare support and defect resolution. • Work with 3rd Party Vendors to ensure IT delivery meets business requirements within agreed milestones. • Work with Change Management to clearly articulate IT changes to business users.

Melbourne, Australia

• Business Improvement Planning • Developed Business Improvement Framework• Review of Customer Services Operating Model• Benchmark Industry Practices• Project Management and Implementation • Business Case Development

Melbourne, Australia

• Business Readiness for Project Deployment • Contribute to the business case, ensure operational impacts and resource requirements were incorporated. • Identify and build in operational efficiencies.• Oversee the development, deliver & evaluation of training approach.• Resource management to meet business requirements and deliver change.• Design business processes and develop business requirements.• Post Implementation Review.• Manage expectations of stakeholders.• Communicate issue/impacts & progress/implementation of projects.• Build new and further develop existing relationships internally and externally

Melbourne, Australia

• Full responsibility for billing over 1 million electricity and gas customers. • Responsible for accurately and timely billing of over $1.2 billion in revenue. • Managed Billing team of 80 employees.• Effective management of dependant third parties. • Provide business performance reporting and statistical analysis.

Melbourne, Australia

• Provide SME activities to Credit and Billing Managers. • Created an environment of continuous improvement through involving employees and stakeholders. • Proactively investigate issues and identify source problems while developing solutions for Energy Australia and its customers. • Develop effective relationships with business units. • Develop and implement strategies and policies to maximise business efficiencies. • Provide business performance information and statistical analysis.• Develop and review contract arrangements with external service providers, incorporating remittance agents and mercantile credit agencies.

Melbourne, Australia

• Provide expert advice to Credit Manager. • Develop and implement strategies and policies to maximise business efficiencies. • Provide business performance information and statistical analysis.• Develop and review contract arrangements with external service providers, which incorporates remittance agents and mercantile credit agencies.• Provide the Office of the Regulator General reporting information and commentary. • Liaison with other Energy Australia’s business departments, i.e. Finance, Treasury and Retail to ensure internal Credit Management policy administration.

Melbourne, Australia

• Review of business processes and technologies for Customer Service delivery.• Project initiation and .• Administration of remittance agents’ contracts.• Developed Business Reporting.

Melbourne, Australia

• System Administrator of Meter Reading System.• Administration of Remittance agents’ contracts.• Business Reporting.• Support district offices in delivering customer service. • Special Projects, i.e. Interest Charging review.• Specialist Customer negotiation, i.e. Ombudsman.

Melbourne, Australia

• Customer Service Adviser, Billing, Meter Reading, Credit Management,• New Connections and Finance reporting.

Melb

• Reviewing and monitoring Customer Billing and Credit activities. • Administering General Invoice ledgers.• Administering payroll deductions.

Graduate Certificate In Management

Diploma Of Management

University Certificate Of Management