David Birch Email and Phone Number
David Birch work email
- Valid
David Birch personal email
I have held specialist and management positions within the energy sector for over twenty years. I have a good understanding of Customer Operations, especially Billing, Registration and Credit Management and the IT Delivery of initiatives and management of defects. I have been involved in multiple major change initiatives from conception through to business implementation. I have a proven ability to develop and introduce strategies, policies and procedures and meet deadlines in a continuous changing environment. I have developed effective and highly skilled team that are empowered to make decisions and instigate initiatives and have lead teams through significant periods of change. I have excellent communication, analytical and interpersonal skills. I have established strong business relationships with vendors and business stakeholders within the Energy sector ranging from senior management through to operational levels
Vicroads
View- Website:
- vicroads.vic.gov.au
- Employees:
- 1648
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Senior Business AnalystVicroads Nov 2022 - PresentMelbourne, Victoria, Australia
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Business Readiness LeadEnergyaustralia Feb 2017 - Feb 2024Melbourne, Australia• Represent Energy Australia at AEMO Power of Choice Industry forums • Business engagement to ensure readiness activities were developed • Conduct workshop and develop business readiness activity matrix • Track, monitor and report readiness activities • Hypercare and Incident Management post deployment. -
It Release Manager & Delivery LeadEnergyaustralia Apr 2007 - Feb 2017Melbourne, Australia• Manage IT relationship with key business stakeholders and vendors• Manage Service Delivery Life Cycle activities for IT initiatives • Work with business streams to identify solutions to improve business outcomes• System cutover and deployment of Release packages, manage Hypercare support and defect resolution. • Work with 3rd Party Vendors to ensure IT delivery meets business requirements within agreed milestones. • Work with Change Management to clearly articulate IT changes to business users.
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Business Performance ManagerTruenergy Mar 2005 - Apr 2007Melbourne, Australia• Business Improvement Planning • Developed Business Improvement Framework• Review of Customer Services Operating Model• Benchmark Industry Practices• Project Management and Implementation • Business Case Development
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Implementation Project ManagerTxu Mar 2003 - Mar 2005Melbourne, Australia• Business Readiness for Project Deployment • Contribute to the business case, ensure operational impacts and resource requirements were incorporated. • Identify and build in operational efficiencies.• Oversee the development, deliver & evaluation of training approach.• Resource management to meet business requirements and deliver change.• Design business processes and develop business requirements.• Post Implementation Review.• Manage expectations of stakeholders.• Communicate issue/impacts & progress/implementation of projects.• Build new and further develop existing relationships internally and externally
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Billing ManagerTxu Apr 2000 - Mar 2003Melbourne, Australia• Full responsibility for billing over 1 million electricity and gas customers. • Responsible for accurately and timely billing of over $1.2 billion in revenue. • Managed Billing team of 80 employees.• Effective management of dependant third parties. • Provide business performance reporting and statistical analysis.
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Billing And Credit Managment SmeTxu 1999 - Mar 2000Melbourne, Australia• Provide SME activities to Credit and Billing Managers. • Created an environment of continuous improvement through involving employees and stakeholders. • Proactively investigate issues and identify source problems while developing solutions for Energy Australia and its customers. • Develop effective relationships with business units. • Develop and implement strategies and policies to maximise business efficiencies. • Provide business performance information and statistical analysis.• Develop and review contract arrangements with external service providers, incorporating remittance agents and mercantile credit agencies.
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Credit Management SmeEastern Energy 1996 - 1999Melbourne, Australia• Provide expert advice to Credit Manager. • Develop and implement strategies and policies to maximise business efficiencies. • Provide business performance information and statistical analysis.• Develop and review contract arrangements with external service providers, which incorporates remittance agents and mercantile credit agencies.• Provide the Office of the Regulator General reporting information and commentary. • Liaison with other Energy Australia’s business departments, i.e. Finance, Treasury and Retail to ensure internal Credit Management policy administration.
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Business AnalystEastern Energy 1994 - 1996Melbourne, Australia• Review of business processes and technologies for Customer Service delivery.• Project initiation and .• Administration of remittance agents’ contracts.• Developed Business Reporting.
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Business AnalystState Electricity Commission 1992 - 1994Melbourne, Australia• System Administrator of Meter Reading System.• Administration of Remittance agents’ contracts.• Business Reporting.• Support district offices in delivering customer service. • Special Projects, i.e. Interest Charging review.• Specialist Customer negotiation, i.e. Ombudsman.
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Customer Service OfficerState Electricity Commission 1990 - 1992Melbourne, Australia• Customer Service Adviser, Billing, Meter Reading, Credit Management,• New Connections and Finance reporting.
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Commercial OfficerState Electricity Commission 1987 - 1990Melb• Reviewing and monitoring Customer Billing and Credit activities. • Administering General Invoice ledgers.• Administering payroll deductions.
David Birch Education Details
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Graduate Certificate In Management -
Diploma Of Management
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University Certificate Of Management
Frequently Asked Questions about David Birch
What company does David Birch work for?
David Birch works for Vicroads
What is David Birch's role at the current company?
David Birch's current role is Business Readiness and Senior Business Analyst Lead.
What is David Birch's email address?
David Birch's email address is da****@****.com.au
What schools did David Birch attend?
David Birch attended Deakin University, Deakin University, Deakin University.
Who are David Birch's colleagues?
David Birch's colleagues are Nicole Van Gaans, Julie Klein, Melwin Chiramel, Robert Havlin, Tulin Paletaoga, Missy Mooks, Ben Kennedy.
Not the David Birch you were looking for?
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2elevenwentworth.com, 7thfloor.com.au1 +614151XXXXX
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David Birch
Greater Melbourne Area3gmail.com, gmail.com, anz.com -
David Birch
Highly Experienced Ceo / Business Leader With Proven Success In Building Sales & Profits, And Maximising Efficiencies Across A Variety Of Categories, As Well As Creating Highly Engaged Cultures In Complex Businesses.Geelong, Vic
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