David Bird Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Kingsland, Georgia, United States

St Mary’s, GeorgiaOperate all aspects of business within a small privately owned IT firm. Services include Custombuilds for server, workstation, PC, and mobile computing environments. Small to medium networkinfrastructure engineering and implementation. PC and network repair and upgrades. CustomDrupal CMS and shopping cart solutions. Basic web development, and domain/hosting reseller. General Business Consulting

Jacksonville, Florida, United States

Support end users with technical issues fer a variety of systems. Assist new associates with remote login and first day support. Help maintain accuracy of knowledge in the knowledge management system. Ensure quality and accuracy of escalation incidents for issues not resolvable at level 1.

Jacksonville, Florida, United States

Provided support for medical IT systems. Collaborated with all IT teams and vendors to resolve issues as “Boots on the ground” support. Ensured meticulously accurate functioning of mobile computer carts, bar-code scanners, document scanners and multiple EMR systems to ensure best possible patient care. Key focus: Primary care and specialty clinics using Athena as their primary EMR. Provided support and migration to Office365 and G-Suite.

Jacksonville, Florida, United States

Administrator of Windows Server 2003/2008 network with a Server 2003 DFL and FFL. Environmentconsisted of Server 2003 and 2008 Domain controllers, Server 2003, 2008, and 2008 R2 TerminalServers, Microsoft SQL 2005 and 2008 database servers, Windows Sharepoint Server 3.0 and 2010,IIS 6 and 7, Exchange 2007, BES 4.0. Weekly updates of all servers including Quickbooks Enterprise,Microsoft Office, and multiple niche document management systems. Maintaining optimizedfunctionality of customer web interface(.NET panel), account management database, Quickbooksfiles, and Domain Controllers. Maintain Cloud environment with fill redundancy. Develop migration plan for cloud environment to move from a proprietary cloud network to Cloudstack. Providetechnical and billing support to end users during overnight maintenance period.

Jacksonville, Florida, United States

Provide support to contractors involved in a merger between MPS group and Adecco Inc. Providesupport for BES, Exchange, VPN, Sharepoint, CMS, time tracking software, and customer ticketportal. Track and assign tickets for customers calling in for any trouble incident.

Jacksonville, Florida, United States

Lead specialists in refresh project for JP Morgan Chase. Lead responsibilities include keeping time records for payroll, communicating with the customer IT department, coordinating efforts withproject manager, and resolve all technical and personnel issues that arise.

Senior network administrator for hosting service consisting of Linux clusters for web, email, and DNS services as well as Cisco and Juniper network devices, and two Windows 2000 servers for Active Directory and IIS hosting. Network engineer for Client networks including: Managed VPN solutions, Directory services, core network infrastructure, and simple resource sharing.

Support customers with technical issues involving items purchased from AOL Shop Direct. Investigate responsibility of suspected fraudulent purchases. Assist with order process when needed. Call to collect past due payments.

Answer customer calls and troubleshoot system problems. Escalate tickets to certified technicians if necessary and maintain workflow. Design and implement call tracking database using MSSQL and Goldmine Heat.