David Birge Email & Phone Number

Grand Rapids, Michigan, United States

Wyoming, Michigan, United States

Grand Rapids, Michigan

Wyoming, Mi

Managed Operations Department, with budgetary responsibility for Operations and Sales, and provided oversight of 230 drivers and 25 office staff, including customer service, sales, employee development, and dispatch.RESPONSIBILITIES• Led team by casting a vision, developing the strategic direction, and identifying and accomplishing goals through clear communication, empowerment, and accountability for results• Identified, analyzed, and measured data to increase efficiency and speed while growing revenues• Developed, improved, and streamlined organizational structure, procedures, policies, job descriptions, responsibilities, and workflow• Managed multiple projects and programs, including employee appreciation and retention; new driver and dispatcher training and onboarding; and new client business startup plans• Served as senior staff member of company steering committee• Participated as member of Accident Review Board, focusing on increasing safety and reducing risk• Edited bi-monthly publication, focusing on industry trends and challenges• Developed internal communications campaigns• Participated as member of Social Media Integration Committee to create a strategy to leverage social media platforms• Provided feedback, training, and development opportunities for employee growth• Acted as Account Representative for company’s primary customer, reviewing performance metrics, negotiating rates, and securing future business opportunities• Implemented and integrated multiple new software systems to optimize efficiency and speedACCOMPLISHMENTS• Grew annual revenue by 50% between 2004 and 2012• Increased efficiency from 77% to 86% through improved business practices, growth in resources, and expansion of customer base• Expanded customer base, from two primary customers with $1M+ in revenues to five customers• Reduced turnover to less than 50% of national industry average• Achieved 99.5% on-time rate across 45,000 deliveries in 2017

Greater Grand Rapids, Michigan Area

RESPONSIBILITIESManaged dispatch, driver relations, customer service, and operational efficiencies.ACCOMPLISHMENTS• Improved efficiency of operations from 73% to 77% over 6-year period