David Bissonnette Email & Phone Number

• Securely provisioned and troubleshooted user access to company systems and business partner applications.• Configured user accounts to meet compliance frameworks and policies to ensure success with company data compliance project.• Terminated user access to business systems and applications for employees no longer working at the company.

Troy, Michigan, United States

• Created user profiles within applications, assigned access roles, and verified permissions to ensure security compliance.• Conducted quality assurance checks to confirm that granted access aligns with requests and organizational policies.• Resolved access requests and access issues accurately and efficiently within ServiceNow and Remedy ticket systems.• Mass provisioned access for customer contact center agents in online home banking program to help maintain operations during Flagstar, NYCB, and Signature Bank conversion.

• Securely provisioned user access to company systems and infrastructure, client online banking platforms, and business partner applications.• Provided second-level support for resolving complex access problems involving configuration of Active Directory, Outlook Exchange, file shares, custom applications, and VPN/VDI.• Configured user accounts to meet compliance policies and standards.• Troubleshooted access issues for users through ensuring proper login to VPN before network, proper access levels are provisioned, browser cache/cookies are cleared for web applications, ensuring proper login to custom FinTech applications, involving other teams for systems managed outside of department, educating users on proper install of RSA tokens issued from RSA SecurID console, and rebuilding profiles for managed applications.• Verified users are disabled in Microsoft Entra when deactivating users for leave of absence or disciplinary suspension after running custom PowerShell script.• Created OCS shell accounts for credit unions within 3270 transaction mainframe system integrated with company applications to provide credit processing services for the firm’s clients as part of team project.• Improved official process for provisioning access to case processing application used by dispute resolution agents to prevent work stoppage and inability to service credit union members by adding info regarding critical access level to grant in SOP document for coworkers.

Troy, Michigan, United States

• Configure and deploy computer equipment and company phones to staff members directly and in workspaces.• Provide virtual and in-person technical support to staff members through help desk ticket system.• Update asset information within inventory management system during deployment of new technologies and salvaging of old devices.• Erase and wipe data on retired company devices to prevent employee data leakage.

Detroit, Michigan

• Gathered and present productivity level data to network security team weekly.• Gained skills with how DTE manages its web certificates through Sectigo.• Performed user experience testing for vendor remote access platform during configuration and patching process.

Birmingham, Michigan

• Performed hardware and software troubleshooting for city employees.• Assisted end-users with IT issues through help desk ticket system.• Conducted installation and configuration of hardware and software for various city departments.

Troy, Mi

• Created user accounts across many clinical and non-clinical applications including but not limited to general account access, security groups, and distribution lists• Resolved and escalated tickets related to identity access management• Requested resource assistance from Management when additional resources or skills were deemed necessary to complete assigned tasks on time• Provisioned access for new and existing clients• Participated in team meetings to further the objectives and goals of the business• Communicated with the Service Desk to assist the client when needed• Provided a supporting role for ongoing customer "on-boarding" and migrations

Bachelor Of Science - Bs, Information Technology, Cybersecurity

Associate'S Degree, Information Technology