Field Support Manager
Current• In charge of leading engineering processes combined with infrastructure development and support, working closely with R&D, providing support, maintenance and automation developments for the company's clients.• Direct management of a team of 4 engineers for NPI products.• Writing characterization documents, including detailed description of the stages of the work processes for the software developers.• Response to client requirements – from the drawings, testing, performance analysis and future software & hardware developments. • Responsible for compliance with regulations, including SEMI S2. • Professional training for internal and external clients, and writing manuals.• Preparing DFx mechanical design (ECO/ECM) for correction of development errors and creating jigs for mechanical planning / calibration / installation of the machine.The job involves development of smart automation and advanced tools for monitoring malfunctions:1. Development of automation for calibrating the machine: development of SW features for automatic calibration without the presence of an engineer, thereby reducing machine downtime by about 70%.2. Development of automated preventive maintenance: automated mechanism for testing and calibration (scheduled for an optimum time) for resetting the optical, electronic and mechanical mechanisms. 3. Development of a jig for testing the fitness of the laser without need to switch off the machine. This process created an annual saving of tens of workdays (maintaining fixed output, a saving of hundreds of percent).