Customer Service Supervisor
Managed a team of 25-35 full time Call Center Agents. Performing highest in the center in attendance by 15%, adherence by 10% and increased employee attrition from %50 over 6 months to just %30.
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@wexinc.com
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David Bittinger is listed as Interested in new opportunities in sales and account management. based in Ogden, Utah, United States. AeroLeads shows a work email signal at wexinc.com and a matched LinkedIn profile for David Bittinger.
David Bittinger previously worked as Customer Service Supervisor at Wex and Global Freight Forwarding Account Executive at Ups. David Bittinger holds Bachelor'S Of Science Degree, International Business / Business Management / Japanese Management And Language, 3.6 from University Of Montana.
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Degree in International Business. Emphasis in logistics, supply chain management, and Japanese, with 9+ years of experience in customer service, B2B sales, negotiations, and account management. I am a highly motivated, passionate professional who thrives in a high-paced and disciplined work environment
Listed skills include Account Management, Solution Selling, Sales, Customer Retention, and 10 others.
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Ogden, Utah
Managed a team of 25-35 full time Call Center Agents. Performing highest in the center in attendance by 15%, adherence by 10% and increased employee attrition from %50 over 6 months to just %30.
Ogden, Utah
The Freight Forwarding District Account Executive develops new business and maintains existing business in the middle market (e.g., $60 thousand to $2 million) range. He/She engages in conversion, penetration and retention of accounts within an assigned geographic area. This position identifies, positions, and expands opportunities for domestic and international freight. The Freight Forwarding District Account Executive promotes internal business relationships (e.g., UPS Package, Sales Service Centers) to identify opportunities for sharing business leads and conducting joint sales calls. He/she supports customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing and other services) are delivered. This position must have a flexible travel schedule.
Tokyo, Japan
Self directed travel to improve proficiency in foreign culture, the details of travel and language.Locations visited include;Mexico- Baja California Del SurEngland- London France- Paris Japan- TokyoTaiwan- Taipei
Denver, Colorado
Achievements • Increased retention and growth of commercial account revenue from $159,000 per month to $350,000 per month.• Decreased expenditures needed to retain clients by 75% in three years. • Diligently worked to improve team morale and agent retention. Duties and Tasks• Identify real and potential problems and provide alternate solutions.• Manage customer escalations and customer system issues.• Identify at risk customers and develop a plan to mitigate the churn risk of these subscribers. • Identify solutions to help achieve churn goals of 35% and customer satisfaction metrics.• Identify real and potential problems and provide alternate solutions.• Manage customer escalations and customer system issues.• Identify at risk customers and develop a plan to mitigate the churn risk of these subscribers. • Identify solutions to help achieve churn goals of 35% and customer satisfaction metrics.
Denver Tech Center
Achievements • Our team successfully increased customer satisfaction by 15% in under three years, landing DirecTV as the leader within the satellite television industry during that time. • Developed and implemented a powerful formula and set of skills to understand customer needs and communicate value of our products and services. • Collaborated with Mackenzie Consulting Firm, Corporate Management and staff to implement improvements in customer service. • Received numerous awards for performance, business judgment and attendance.
Activities and Societies: International Student Association Specialized studied ocean and air freight, 3PL , and customs law, logistics.
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David Bittinger is listed as Interested in new opportunities in sales and account management..
AeroLeads has found 1 work email signal at @wexinc.com for David Bittinger.
David Bittinger is based in Ogden, Utah, United States.
David Bittinger has worked for Wex, Ups, Global Travel, Directv For Business, and Directv.
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David Bittinger holds Bachelor'S Of Science Degree, International Business / Business Management / Japanese Management And Language, 3.6 from University Of Montana.
David Bittinger is listed with skills including Account Management, Solution Selling, Sales, Customer Retention, Customer Service, Japanese Language, Customs Brokerage, and Supply Chain Management.
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