• Undertaking of Quality Assurance root cause analysis programme, where I deliver an effective Quality Assurance regime to customers and business in accordance with Lloyds Banking Group Conduct Risk standards and FSA regulations. • Feed Quality Assurance results into business committees and forums. • Communicating effectively with colleagues to provide a high quality service and excellent key stakeholder management. • Conducting remedial reviews of Compliance and Risk monitoring • Implementing continuous improvement ideas to help the customer and peers.I complete concise, independent, root cause analysis work across all Compliance and Risk team activities. In my own time I am also studying to obtain the level 4 diploma in regulated financial planning.

• Operations Manager with 36 direct reports - within a high risk fast paced environment • Accurate planning and organising skills - delivering KPIs to high standard• Strong communication skills enabling the development of key stakeholder relationships and effective leadership • Lead & develop team through constructive and progressive feedback and people management • Motivational to both team and peers• Demonstrated multitasking ability within a high pace & complex change environment As an experienced Team Manager within an operational environment I have a broad skill set and a track record of delivery.