General Manager of DCL Print Solutions (formerly Levelthree). Print, Manufacturing and Fulfillment. DCL Print Solutions offers five services: marketing & product fulfillment, marketing portals, promotional products, print management, and Web2Print Books.

Currently, oversees California, Texas, and Nevada retail operations.5 locations in 4 Airports (San Francisco -SFO, Dallas - DFW, San Antonio {2} and Las Vegas).* Initiated and developed new branding image.* Increases sales consistently over prior year.* Successfully used POS software to create inventory control system.* Experienced as a regional strategic thinker with the ability to manage locally and/or across multiple areas and markets.Goodfellows Shoeshine… Show more Currently, oversees California, Texas, and Nevada retail operations.5 locations in 4 Airports (San Francisco -SFO, Dallas - DFW, San Antonio {2} and Las Vegas).* Initiated and developed new branding image.* Increases sales consistently over prior year.* Successfully used POS software to create inventory control system.* Experienced as a regional strategic thinker with the ability to manage locally and/or across multiple areas and markets.Goodfellows Shoeshine & Accessories was founded by Shelley Bonner Carson, CEO more than twenty years ago and was originally founded in 1991. The company's concept has always been to offer first class professional shoeshine concessions catering to all demographics, providing first class products and services, positioned in high traffic locations within premier tour and travel facilities. Goodfellows now operates in over thirty locations and is excited about the creation of the men's grooming retail stores with San Francisco International Airport in 2010 being the 1st flagship inline shoeshine store with men's grooming products and since then expanded into Dallas, San Antonio & Las Vegas airports and the company is growing rapidly. Show less

I create value not headaches. I'm passionate about my work and thrive on solving your problems. I know how to adapt quickly and drive results.I am adept at dealing with problems and good at figuring out what is wrong and resolving it. I like to figure out how all of the pieces and resources can be arranged for maximum productivity. I have a great deal of stamina and work hard and take great satisfaction from being busy and productive.I take psychological ownership of what I… Show more I create value not headaches. I'm passionate about my work and thrive on solving your problems. I know how to adapt quickly and drive results.I am adept at dealing with problems and good at figuring out what is wrong and resolving it. I like to figure out how all of the pieces and resources can be arranged for maximum productivity. I have a great deal of stamina and work hard and take great satisfaction from being busy and productive.I take psychological ownership of what I say I will do and I am committed to stable values such as honesty and loyalty. I have enthusiasm that is contagious, I am upbeat and can get others excited about what they are going to do.My work history and references are below. Show less

ARC is the leading provider of content-enabled technology solutions designed for architecture, engineering and construction industries with revenues of over $422M and over 140K active customers.I worked for ARC from 1997 to March 2012 in various roles thoughout the years. My work history and references are below.

Managed territory of 27 printing offices in Northern California with revenues of $54 million and over 20,000 active customers. Led regional effort to reinvent business model to provide higher-end products and services at competitive prices under a Managed Print Services model (MPS) at customer sites. Transitioned the installed customer base to the business model where ARC managed their complete reprographic (printing) environment on the customer site. Initiated and… Show more Managed territory of 27 printing offices in Northern California with revenues of $54 million and over 20,000 active customers. Led regional effort to reinvent business model to provide higher-end products and services at competitive prices under a Managed Print Services model (MPS) at customer sites. Transitioned the installed customer base to the business model where ARC managed their complete reprographic (printing) environment on the customer site. Initiated and developed a new sales strategy that transformed representatives from order takers to service and solution providers; strategy helped grow MPS sales by 30 percent. Managed three sales directors, two product managers, and total team of 30; reported to Senior VPs.Managed sales, operations, purchasing, staff facilities, customer service, and service technicians. Supplied, maintained, and managed entire printing operations at customer sites, including office printing equipment to lower their overall printing costs; improved work flow and document management. Show less

Managed a region of eight printing locations throughout the Bay Area with over $29 million in revenue and 269 employees; P&L responsibilities.Maintained profitability and high margins during recession without sacrificing customer service through improved operational efficiency, vendor management, work scheduling, strategic planning, forecasting, budgeting, reduction in overhead and questioning of everything. Saved over $3 million in direct and indirect costs; division ranked… Show more Managed a region of eight printing locations throughout the Bay Area with over $29 million in revenue and 269 employees; P&L responsibilities.Maintained profitability and high margins during recession without sacrificing customer service through improved operational efficiency, vendor management, work scheduling, strategic planning, forecasting, budgeting, reduction in overhead and questioning of everything. Saved over $3 million in direct and indirect costs; division ranked ninth in performance out of 45 division and subsidiaries. Prepared annual office budget for parent corporation; created sales compensation plans. Managed direct reports, including directors for finance, operations, purchasing, administration, HR, IT and sales. Recruited, coached, and mentored staff to ensure retention of top talent; created incentives to recognize good performance. Show less

Managed all day-to-day production operations of eight printing locations, including systems and processes, operational reporting, HR, facilities, and scheduling to facilitate the maximization of human resources.Conducted store visits to ensure company standards were enforced, reviewed order entry, invoicing, and returns; communicated our strategy and mission; ensured that our sales goals in production were being met. Held weekly branch meetings to review quality procedure… Show more Managed all day-to-day production operations of eight printing locations, including systems and processes, operational reporting, HR, facilities, and scheduling to facilitate the maximization of human resources.Conducted store visits to ensure company standards were enforced, reviewed order entry, invoicing, and returns; communicated our strategy and mission; ensured that our sales goals in production were being met. Held weekly branch meetings to review quality procedure checklist, red tag list to improve customer service and looked at eliminating waste, minimize and limit scrap and cut out bottlenecks of operations and improving work flow and review of equipment and or updating equipment when it made sense. Successfully managed separate brands and integrated the cultures of three companies, BPS, Elite Reprographics (San Francisco), and ADS (San Rafael). Created culture of exceptional customer service and satisfaction. Show less

Led operations of four printing branch locations with gross revenues exceeding $18 million; retained responsibility for purchasing, supplies, IT staff, and service technicians; managed team of 50.Designed and implemented scalable processes and systems, including order processing, forecasting, production planning, and work flows to increase efficiency. Managed customer service, facilities, and capital equipment leases; saved company $58K within first 30 days by reviewing and… Show more Led operations of four printing branch locations with gross revenues exceeding $18 million; retained responsibility for purchasing, supplies, IT staff, and service technicians; managed team of 50.Designed and implemented scalable processes and systems, including order processing, forecasting, production planning, and work flows to increase efficiency. Managed customer service, facilities, and capital equipment leases; saved company $58K within first 30 days by reviewing and renegotiating vendor contracts and agreements.Insured proper level of operational effectiveness, job accuracy and customer service for all locations. Identified areas of improvement, solved problems as they arose, developed highly effective team. Show less

Took over OSS and Supplies Division; maintained responsibilities for Purchasing and Equipment Sales Divisions; reported to the President. Managed a P&L of $6.25 million, representing 25% of total revenues; managed team of 22.Brought leadership to department; stabilized 100% turnover rate to near zero by creating new training and incentive plans; repositioned staff to sell equipment and supplies in addition to printing services. Designed and implemented a business and… Show more Took over OSS and Supplies Division; maintained responsibilities for Purchasing and Equipment Sales Divisions; reported to the President. Managed a P&L of $6.25 million, representing 25% of total revenues; managed team of 22.Brought leadership to department; stabilized 100% turnover rate to near zero by creating new training and incentive plans; repositioned staff to sell equipment and supplies in addition to printing services. Designed and implemented a business and sales plan for the new supplies division, turning it into a multi-million dollar revenue stream at its inception with a focus on engineers and architects. Show less

Managed supply chain and procurement processes; focused on cost controls for seven locations. Purchased and maintained phone system (AT&T system 75, Merlin II, Legend and voice mail). Created automated spreadsheets and inventory control system that reduced 1994 supplies by $90,000.Negotiated contracts with key suppliers; implemented an evaluation system to track performance; managed building security and maintenance for seven facilities

Negotiated contracts, purchased capital equipment disbursed throughout a nine state region for circuit judges. Maintained strict accountability reports for yearly audits. Trained subordinates and departments on purchasing and related activities. Developed a dBase control system for telecommunication connections and capital equipment. Created spreadsheets for cost control measures and pricing proposals. Coordinated large facility move.

Directed daily operation of three restaurants; managed cash flow, payroll, labor, and supply costs. Supervised upkeep and cleanliness throughout stores; managed vacancies, filling in as needed; created and maintained a focus on superior customer experience in restaurants.

Controlled production schedules for all software; implemented J.I.T. system and MRP. Managed warehousing and freight handling with shipping companies to ensure timely delivery.

Managed cash flow, inventory, and corporate image of Ghirardelli at flagship location in Ghirardelli Square; supervised union staff of 50 employees. Instrumental in product diversification strategy; set up pilot projects to test new product offerings; strategy resulted in expansion of menu items and retail sales that increased revenue over 30%.