Day-to-day active, deferred and pensioner administration, including all types of benefit calculations, both manual and system driven, carried out to expected quality and service standards. Activity includes, but is not limited to, AVCs, new joiners, opt outs, general data maintenance for all categories of member, refunds, transfers in, transfers out, normal, late, early and ill-health retirements, retirement quotations, deaths in service/deferment/retirement. Pensioner administration including… Show more Day-to-day active, deferred and pensioner administration, including all types of benefit calculations, both manual and system driven, carried out to expected quality and service standards. Activity includes, but is not limited to, AVCs, new joiners, opt outs, general data maintenance for all categories of member, refunds, transfers in, transfers out, normal, late, early and ill-health retirements, retirement quotations, deaths in service/deferment/retirement. Pensioner administration including adding and ceasing members to pensioner payroll, pension increases, tax queries, providing information to DWP, reclaiming overpaid pension instalments following deaths, tracing members when payments/correspondence are returned, commutation of pensions in payment, and general pensioner record maintenance including bank changes and address updates. Other duties include liaising with members and other schemes to find, resolve and implement solutions to queries and complaints, data cleansing exercises and periodic comprehensive stewardship reports. Internal Quality Auditor, responsible for leading and conducting audits to ensure that STC's business processes are operating in line with our Quality Management System (QMS), which itself complies with the requirements of the ISO 9001:2015 standard.About SAUL Trustee CompanySAUL was set up on 1 April 1976 to provide pension benefits for non-academic employees of the University of London and associated institutions. It now covers 49 colleges and institutions that have links with higher education in the south-east of England, including most of the colleges of the University of London, Imperial College, the Royal College of Art and the Universites of Kent and Essex. At 31 March 2019 SAUL had £3.6 billion in assets and over 58,000 members. Show less

Ensured the successful and timely completion of all regularly scheduled projects, such as annual reconciliation of member contributions and issuing of Benefit Statements by monitoring progress, arranging regular weekly meetings with principle stakeholders and securing additional resource if necessary.Prepared monthly and quarterly service reports, requiring the collation and analysis of key information and data, to update client on progress in meetings.Performed User Acceptance… Show more Ensured the successful and timely completion of all regularly scheduled projects, such as annual reconciliation of member contributions and issuing of Benefit Statements by monitoring progress, arranging regular weekly meetings with principle stakeholders and securing additional resource if necessary.Prepared monthly and quarterly service reports, requiring the collation and analysis of key information and data, to update client on progress in meetings.Performed User Acceptance Testing to ensure transaction routing changes to image based workflow management system by technical team were working correctly before being released to the admin team. Monitored and eradicated problems experienced by administrators once the changes had gone live, ensuring no interruption in service to customers. Show less

Responsible for the day to day running of the active administration team and occasional ad-hoc projects. Attended regular site visits around the country for presentations/individual benefit counselling (members) and HR pensions training. Set up Procedures Manual and Process Maps giving guidance on how administrators should perform benefit related transactions for customers. Ensured greater consistency across whole team and substantially fewer errors. Initiated regular… Show more Responsible for the day to day running of the active administration team and occasional ad-hoc projects. Attended regular site visits around the country for presentations/individual benefit counselling (members) and HR pensions training. Set up Procedures Manual and Process Maps giving guidance on how administrators should perform benefit related transactions for customers. Ensured greater consistency across whole team and substantially fewer errors. Initiated regular training sessions for administrators to demonstrate the principles behind complex benefit calculations performed by the in-house admin system. Increased team’s knowledge base and productivity, as shown by improved numbers of cases completed. Subject matter expert for complex benefit calculations (e.g. involving overseas service, part-time service, breaks in service etc). Show less