• Technicial lead of contracting Information Assurance group in areas of new system compliance and authorization, IAVM reporting and analysis, and mitigation documentation• Utilizes organizational tools such as ACAS/Nessus scanner, DISA STIG Viewer, and SCAP Scanner to ensure organizational compliance of servers, physical systems, virtual machines, and network devices.• Works as liaison between government IA and LOGSA datacenter to provide clear communication on new policies and IAVM… Show more • Technicial lead of contracting Information Assurance group in areas of new system compliance and authorization, IAVM reporting and analysis, and mitigation documentation• Utilizes organizational tools such as ACAS/Nessus scanner, DISA STIG Viewer, and SCAP Scanner to ensure organizational compliance of servers, physical systems, virtual machines, and network devices.• Works as liaison between government IA and LOGSA datacenter to provide clear communication on new policies and IAVM requirements as available.• Educates and trains network users to maintain compliance of administrator system through daily and weekly notifications and meetings as new IAVMs / security issues become relevant• Tracks all vulnerability and compliance trends in order to monitor security posture from a contractual standpoint and to provide a daily snapshot of the known vulnerabilities• Works with government Cyber Team to analyze all security issues reported through the ACAS tool that pertains to any and all datacenter functions.• Coordinates with government Information Assurance Team to maintain the organization’s security posture through compliance and vulnerability reporting on a daily/weekly/monthly basis• Develops new Information Assurance documentation to better define and clarify the Team IBM processes and requirements needed to maintain a positive overall security posture.• Assists Windows Server Team as needed with Java, Office, OS, and other standard application patching• Corresponds with Windows Server Team to maintain the all Windows virtual and physical systems as well as ensuring Windows Firewall compliance. Show less

• Provide professional and personal assistance to clients in answering technical inquiries, locating information and analyzing technical requirements based on customer needs • Provide prompt responses to users for troubleshooting and problem resolution on issues involving laptops, desktops, printers, peripherals, software, hardware, etc. • Communicate with customers regarding planned and unplanned network outages and issues that affect large groups of users • Install and configure… Show more • Provide professional and personal assistance to clients in answering technical inquiries, locating information and analyzing technical requirements based on customer needs • Provide prompt responses to users for troubleshooting and problem resolution on issues involving laptops, desktops, printers, peripherals, software, hardware, etc. • Communicate with customers regarding planned and unplanned network outages and issues that affect large groups of users • Install and configure network printing devices and personal desktop printing devices on user’s machines • Install, configure, and maintain network applications and application distribution systems to individual user’s requirements and requests• Ensure system security in compliance with customer policy including virus protection• Implement and maintain network standards and guidelines• Utilize enterprise tools sets such as Remedy, Active Directory, Ghost, SCCM, Paradox software • Installation of needed peripherals, software, and physical attachments of PC to the network• Communicating with network team for port activation and connectivity setup for new users• Assist users in setting up new computers including imaging machines for new Windows 7 image, establishing Outlook setup, providing essential software, and establishing connectivity • Setup and monitor VTCs for meetings and training classes Show less

• Provide professional and personal assistance to clients in answering technical inquiries, locating information and analyzing technical requirements based on customer needs• Provide prompt responses to users for troubleshooting and problem resolution on issues involving laptops, desktops, printers, peripherals, software, hardware, etc.• Communicate with customers regarding planned and unplanned network outages and issues that affect large groups of users• Install and configure… Show more • Provide professional and personal assistance to clients in answering technical inquiries, locating information and analyzing technical requirements based on customer needs• Provide prompt responses to users for troubleshooting and problem resolution on issues involving laptops, desktops, printers, peripherals, software, hardware, etc.• Communicate with customers regarding planned and unplanned network outages and issues that affect large groups of users• Install and configure network printing devices on user’s machines • Install, configure, and maintain network applications and application distribution systems to individual user’s requirements and requests• Ensure system security in compliance with customer policy including virus protection• Implement and maintain network standards and guidelines• Utilize enterprise tools sets such as Remedy, Active Directory, Ghost, SCCM, Paradox software • Installation of needed peripherals and software, and physical attachment of PC to network• Communicating with network team for port activation for new users• Assist users in setting up new computers including imaging machines for new Windows 7 image, establishing Outlook setup, and providing essential software• Install and maintain peripheral equipment, such as printers, scanners, copiers, keyboards, etc. Show less

- Supervise and assist technicians with all outbound/ inbound Remedy EITSM 7.6 tickets and indepth customer calls by utilizing email, online office communicators, and telephone.- Collaborate with personnel on many Air Force bases throughout the world to reconcile tickets in a timely and consise mannerProvide Tier 1 level troubleshooting to assist customers on issues involving servers, network issues, connectivity problems, end user desktop issues, laptop issues, and most software… Show more - Supervise and assist technicians with all outbound/ inbound Remedy EITSM 7.6 tickets and indepth customer calls by utilizing email, online office communicators, and telephone.- Collaborate with personnel on many Air Force bases throughout the world to reconcile tickets in a timely and consise mannerProvide Tier 1 level troubleshooting to assist customers on issues involving servers, network issues, connectivity problems, end user desktop issues, laptop issues, and most software related problems- Provide situational awareness to military operations controllers on a wide array of issues including high priority tickets, mass issues across several bases, and issues affecting VIP customers- Utilize EITSM 7.6 to continously monitor the Event Manager queue to watch for any reoccuring issues or tickets that require escalation- Track, record, and monitor high priority ticket statuses to make floor technicians aware of all issue directly affecting work flow at all bases- Provide advanced troubleshooting on several issues including Microsoft Windows, Office Suite, Internet Explorer, JAVA, Directory Resource Administrator, Account Management, VPN troubleshooting, and Sharepoint enabling- Perform quality assurance monitoring on all tickets that are being routed from the Enterprise Service Desk to Tier 2 and Tier 3 entities- Work with pit bosses and technicians to ensure all tickets are completed with appropriate troubleshooting and necessary information required for advancement to higher tier entities for resolution- Meet daily with management, event managers, and pit bosses for situational awareness and updates on important issues Show less