David Bliss Email & Phone Number

David Bliss is a Senior Service Manager at Adapt at Adapt.

• 

  Senior Service Manager

  Adapt

  Dec 2012 - Present - Cardiff, United Kingdom

  • Being the central point of contact between the customer and Adapt in relation to all aspects of service provision. • Ensuring that all contractually agreed deliverables and SLA’s are achieved. • Holding regular customer Service Reviews • Where SLA’s are not achieved, creating a strategy to ensure the reason for the failure is quickly identified, and actions are swiftly taken to address the issue. • Responsibility for the creation and maintenance of the Continual Service Improvement Plan (CSIP) taking in both internally driven and customer driven improvements. • Identifying internal process changes that will drive further efficiency and delivery better value for the customer. • Be the escalation point of contact for the customer during a major incident, to ensure the incident is being progressed in a timely manner and in line with Major incident policy.