I lead our North American Digital Transformation Practice within Public Service, strategically positioned between Accenture’s traditional consulting and technology practices and the company’s emerging innovation and design studios - Fjord, Liquid Application Studio & Technology Innovation Centers. Responsible for originating, selling and delivering Design-Lead, Citizen-Centered Designed, Digital Transformation solutions for State, Provincial and Local clients.

Retained specifically to work with Senior Executives across a diverse range of industries and clients – SaaS, Healthcare, Retail, Financial Services, Technology and Agencies/Consultancies – to provide Customer Insights, Big Data-Driven Marketing Intelligence, Client Success Best Practices, Omni-Channel Strategies and ecommerce Optimization.

Assumed VP of Customer Success role for early-stage level SaaS product. Member of Executive Team. Contributor to Series C fundraising round of >$18M. Grew team from 7 to 15, including adding Director of CS Operations in first 5 months. Established processes, protocols, SLAs and account management requirements that previously didn’t exist.

Managed and oversaw multiple accounts for clients like Levi's, Dockers, Cisco, Magento, Wells Fargo and Citrix.

I have joined Tenthwave Digital, a fast-growing, New York-based agency to open and lead our West Coast presence in San Francisco. Tenthwave Digital is a full-service interactive marketing agency specializing in social marketing, digital strategy, website design and development, social community management, SEO and search, promotions and technology. We combine the experience and strategic capability of big agencies with the efficiency and personal experience of a boutique.Key Clients: SkinMedica, StubHub, One Kings Lane, eBay, PayPal, Facebook

Responsible for day-to-day operations, including agency P&L. Oversaw strategic planning, client services, project management, creative, user experience and technology disciplines. Redefined agency vision, mission and positioning statements to clearly express Ozone’s philosophy, services and capabilities to the marketplace. Realigned agency functions and resources to support new structure and focus. Re-branded agency and launched new website.Oversaw complete lifecycle for all web, product development and digital marketing new business pursuits. Lead strategic and solution development of several large-scale web development projects, including Medtronicdiabetes.com. Lead strategic, UX and creative development of integrated Medtronic Spinal Education Marketing Program. Extended program through development of Residents and Fellows Portal providing education, resources and information about Medtronic’s products and procedures.Key Clients: Intel, Avaya, Medtronic, Good Technology, Autodesk, Panasonic, Yahoo! Aprimo

Took one year sabbatical to stay at home and take care of my young daughter, while preparing for the arrival of our second child. Best year of my life!Provided part-time consulting services to digital marketing and advertising agencies ranging from strategic planning to new business development .

Managed day-to-day operations of Interactive Group. Managed multidisciplinary staff of 20-25. Key contributor to numerous new AOR account wins for the agency: Priceline, Allstate, Take Care Health, Greyhound, Columbia Sportswear, Mountain Hard Wear, Epson, RadioShack and SFMOMA. Tripled value of BabyCenter.com Web Development project, generating an additional $2.5M in revenue. Agency’s sole digital strategist responsible for developing and delivering digital strategies, concepts, programs, products and experiences across agency’s entire client base. Executive sponsor and lead strategist on BabyCenter.com redesign project, leading independent, multidisciplinary team of 15 to a successful and on time, on budget delivery of the assignment – the agency’s first enterprise web-development project. Lead the strategic development and delivery of several large-scale, complex, transactional digital projects for Bolt Bus (Division of Greyhound), Chipotle, Allstate, Epson, RadioShack and Columbia Sportswear.Established strong working relationships with digital counterparts across agency’s client roster. Routinely interacted and presented recommendations, strategies and innovative digital ideas to C-Level executives. Successfully partnered with Group Business Directors and Senior Planners to align integrated, multi-channel marketing and advertising programs and campaigns across client base.

Quickly ascended to Executive role after less than 10 months with agency. Grew staff from 35 to 60 in less than 12 months. Grew Seattle-based revenue year-over-year by 150% in first year as Managing Director. Sold, managed and delivered more than $14M in annual revenue. Managed group P&L to deliver 23% net contribution.Co-lead successful pitch for AT&T.com redesign project, generating more than $6.5M in revenue. Lead Capella University and INVESTools account wins.Expanded Microsoft and MSN accounts quadrupling revenue year-over-year.Active, hands-on client-facing strategist for office’s largest accounts, Microsoft, AT&T, Capella University and INVESTools. Co-Executive Sponsor and lead strategist on AT&T.com redesign project.Proactively managed C-Level (CMO, CTO, CXO, etc.) relationships in anticipation of shifting business needs, emerging digital marketing trends and untapped opportunities to grow scope of services being delivered and increase value of accounts. Forged strong internal relationships within other functional divisions within the agency – Media, Analytics, BI – for strategic cross and up-sell opportunities.Key Clients: Microsoft, MSN, adidas, Raindance Communications, Cingular, HouseValues, INVESTools, Paccar, Best Buy, Nintendo, Expedia, Getty Images, Buena Vista Home Entertainment, Capella University

Founded award winning, boutique, integrated digital marketing and communications agency. Achieved $1.75M in billings in first year of operations. $3.25M in billings by year three. Responsible for sales, general management, operations, HR and the overall development and execution of the company's business activities.Key Clients: Nintendo, Hobie Polarized Eyewear, Safeco, Oracle, Netgear, Coinstar, World Vision, West Coast Lens, Salt Optics, Alain Mikli Ltd., Microshapes, Simpson Housing Limited Partnership, Trend Micro, UbiSoft

Key Clients: EXPN, NBCi/AllBusiness.com, Hallmark.com, Walmart.com, Rational Software, Scudder Weisel, Covad, Sunglass Hut