David Bockman Email & Phone Number

David Bockman is a Pro Desk Supervisor at Home Depot/Your Other Warehouse. He possess expertise in microsoft office, customer service, microsoft excel, leadership, microsoft word and 6 more skills.

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 7 others.

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  Pro Desk Supervisor

  Home Depot/Your Other Warehouse

  Apr 2005 - Present

  Goal Drive Pro sales and customer service by providing fast, friendly, and accurate customer service to all Pro customers along with driving active Pro customer engagement, quote follow-up, and in-store prospecting. CUSTOMER SERVICE IN-STOCK STORE APPEARANCE Core Roles Customer Service: Anticipate customer needs and consistently exceed customer expectations Customer Benefits: Utilize customer benefits to drive sales (Bulk Pricing, Volume Pricing Program, Credit Solutions etc.) Empowered: Empowered to take care of the Pro customer (Competitor adjustments, etc.) Order Fulfillment: Work with DWCC to ensure timely customer deliveries and will calls Associate Development: Ensure completion of core curriculum------------------------------------------------------------------------------------------------Managed Account Expediting:Provide superior service throughout the ordering process for our Managed Account customers by ensuring timely fulfillment and follow-up Partner with DS to ensure product is ordered and allocated to customer ordersDaily RoutinesFulfill customer needs (walk-up, call in, email, fax in customers) Follow up on open quotes and utilize the Bulk Pricing and Volume Pricing Program (VPP) as a closing tool when needed\ Follow up with DWCC on customer deliveries for current day Maintain Pro desk standards; ensure Pro desk, end cap, and canopy are set to MAP in all stores--------------------------------------------------------------------------------------------------Managed Account Expediting:Coordinate fulfillment of all Managed Account orders Ensure customer communication and satisfaction Partner with DS to order and allocate product for deliveries and will calls Coordinate customer issues to resolution; engage and escalate to store leaders as appropriateWeekly RoutinesReview priorities with Pro ASM, PASAs, DWCC, Pullers, Pro Loaders, and Pro Cashiers Review all Pro Loyalty programs such as Pro Xtra and Pro Xtra Paint Rewards to

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  Chapman College, Chapman University

  Human Resources Management/Personnel Administration, General