David Bogner Email & Phone Number

Ashburn, Virginia, United States

Fort Myers, Florida, United States

I procured consultants and acted as contract manager for design projects to be completed by consultant firms. I developed scopes of services and coordinated activities related to initiation, advertisement, staff hour negotiation, and execution of contracts. I prepared, coordinated, and negotiated supplemental agreements as required. I coordinated with the Professional Services Unit to ensure all contractual processing meets Department criteria.I managed consultants in the completion of roadway design projects. I coordinated phases of work between consultants and various other disciplines to maintain schedules and projected production and letting dates. I completed an initial review consultant work packages and coordinated further review of technical reports, draft design plans, and other required documentation as required by the Department.I was the main point of contact and representative for the Department for other government agencies and the public for my projects. I ensured that the concerns of all stakeholders are taken into consideration and addressed as best as possible.I stayed up-to-date on current design processes and procedures, administrative, and engineering policies relative to consultant contracts and plans production, and I provided updates to consultants as necessary. I maintained project documents and provided periodic updates to management.

Fort Myers, Florida, United States

My main job duties revolved around providing quality customer service, safeguarding confidential information and using the Child Support system to work assigned tasks related to Child Support Program services. This included responding to multiple queues based on customer inquiries from customers without cases, parents due support and parents who owe support, collecting and reviewing documents pertaining to child support cases or activities to ensure they are accurate, and logging customers into the Child Support system and updating the system while conducting telephone or face-to-face interviews. I also directly handled escalated customer inquiries and concerns, assess cases, review supporting documentation and take the next appropriate actions. I worked with internal and external business partners to confirm and gather information and review and update critical data fields. In addition, I was required to have knowledge of multiple child support processes to complete activities associated with serving Child Support customers.

Fort Myers, Florida, United States

My job duties included initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues and gathering information, analyzing case data and taking the next appropriate actions. I interacted with legal services providers, other states, employers and other business partners as well as made decisions based on case information and the documentation provided best complete assigned tasks.

Master Of Public Administration - Mpa

Bachelor’S Degree, Political Science/Management

Associate’S Degree, Social Work