• Oversee payroll processes, improvements and metrics for 25,000+ Amazon employees • Remedy compliance issues related to vacation accruals, vacation premium calculations and vacation enforcement• Strengthen relationship with HR and Benefits by establishing recurring meetings to discuss issue identification and defect mitigation strategies. Brought issues to timely resolution by engaging necessary internal and external stakeholders • Meet bi weekly and ad hoc with payroll vendor to discuss and resolve aged tickets and urgent escalations • Review defect events and create error correction documentation• Established process for new hire quarantine payments as a result of COVID-19• Review employee feedback to determine necessary process improvements and relevant coaching to internal team members

Employee Receivable Lead • Oversaw employee receivable program in 25 countries with over $50 million in annual receivables • Wrote Monthly Business Review (MBR) document that outlined key metrics, areas for improvement, paths to resolution and critical successes. Presented MBR to VP and Director-level leadership for feedback and new project approval • Established and launched internal collection process in 23 countries by collaborating with HR, Accounting, Accounts Payable and Legal. Successful launch included high-level process documentation, ensuring accurate accounting processes, establishment of forgiveness and write-off policies, drafting detailed standard operating procedures, and confirming key stakeholder involvement and approval• Researched and integrated improved debt collection software to Amazon’s Human Capital Management (HCM) system to enhance collection process and improve automation. • Developed process to calculate, review and report monthly program performance metrics to cross-functional set of stakeholders • Established journal entry process for new receivables, payments, write-offs and allowance for bad debt• Conducted root cause analysis and suggested process improvements for monthly reconciliation of global variances from repayment management system to general ledger• Monitored allowance for bad debt rates and adjusted based on collection effectiveness • Championed and implemented employee feedback loop for employee receivable program in order to give internal customers a voice in process improvement• De-escalated employee issues and discontent by convening appropriate set of stakeholders and drafting correction of error documents to set future best practices

• Processed payroll for over two thousand Canadian and Australian employees• Initiated bank funding, wire transfers and ACH transfers within HSBC and Citibank• Administered Australian Superannuation Funding• Created new and improved existing standard operating procedures

• Conducted root cause analysis of payroll defects and escalated issues• Led financial Kaizen on ‘instant issue’ and off-cycle payroll processes saving over one thousand labor hours• Documented and transitioned multiple payroll processes to Hyderabad payroll team • Processed W2 corrections for United States workforce• Resolved employee payroll inquiries

• Acquired and research vendor statements, proof of delivery and missing invoices• Responded quickly to vendor calls, emails and cases.• Maintained the A/P relationship with vendors and provided excellent customer service. • Researched all vendor issues that would cause future delayed payments.

• Managed staff of 19 lifeguards• Helped improved employee moral and member satisfaction • Managed scheduling, hiring, pool maintenance and in-service training • Employee of the month July 2009

• Record Keeping/Maintenance of Clients records and files• Researched and analyzed mutual funds risk and performance • Assisted a veteran financial consultant in daily activities