David Bolduc Email & Phone Number

• Provided Decision-Support to Senior Department leaders and ensure critical terrorism and disaster-related information reaches government decision makers. Produced timely, accurate, and complete reports to meet critical information requirements (CIRs). Produced concise and complete information products prepared/provided to senior leaders. • Served as the primary national-level hub for situational awareness, information sharing, and information fusion through the dissemination of integrated alerts, warnings, and reports.• Facilitated and provided communications support during routine and crisis operations for DHS National Operations Center and Front Office leadership. • Facilitated coordination of intra/inter-Departmental, international, and private-sector operations and activities for current, near-term, and ongoing events, incidents, and threats of national significance.• Worked with high level echelons to develop long-range management plans for efficient and effective program implementation and administration.• Influenced managers or other officials to accept and implement findings and recommendations on organizational improvement and/or program effectiveness issues.• Maintained a continuity capability as well as facilitate alert and notification of DHS OPS emergency relocation group personnel. • Developed manuals and directives covering the administrative aspect of defined operations when these require the application of new approaches or analytical methods. Recommend short and long-range goals of the organization, through developing detailed plans for implementation and oversight of the goals in the lager OPS mission.• Applied a wide range of qualitative/quantitative assessments methods for the improvement of complex short/long-range goals, developing detailed plans for implementing them, and overseeing implementation of the goals in subordinate organizations.

Herndon, Virginia, United States

• Planned and carried out projects for collecting detailed data or information from primary sources. Plan and analyze data. Suggested data sources and prepared interpretive reports of limited scope.• Collected, recorded, and analyzed data/information; identified problems; and performed analysis. I integrated data from several disparate sources to develop trend assessments of likely vulnerabilities in a specific segment of the transportation industry. • Identified gaps in needed information to complete assessments or reports and took action to obtain the proper intelligence and data to support security threat assessments for operations, policy formulation, and program management. I contributed to the preparation of complex reports.• Represent organizations at meetings, conferences, briefings and established functional groups as a technical expert on issues related to counterterrorism, border security and immigration enforcement.• Examine and evaluate individuals against various databases to identify and assess potential operational gaps. Use scant information from one database to execute queries in law enforcement databases. I utilized Transportation Information Sharing System (TISS), a law enforcement database, to identify trends in threats to aviation security. I trained others in the use of TISS.

Manchester, New Hampshire, United States

• Conducted frequent meetings with Master and Expert Behavior Detection Officers to share information from TSA, identify and resolve problems, and address manpower issues. Also, I conducted one-on-one meetings with each Master and/or Expert Behavior Detection Officer.• Gave support to Master and Expert Behavior Detection Officers by providing the resources they need to do their jobs and help them obtain and achieve their goals.• Monitored Behavior Detection Officer’s procedures and ensure compliance with the SPOT standard operating procedures by observing Behavior Detection Officers while on duty.• Applied knowledge of administrative policies, precedents and procedures as well as management processes, systems and requirements to plan and carry out a wide range of administrative and program activities. • Assessed program effectiveness or the improvement of complex program and management processes and systems, encompassing difficult and diverse functions, or issues that affect critical aspects of programs.• Set up and monitor internal tracking systems to ensure that shift and incident summaries are generated along with updating policy and procedure books to ensure they are current.• Determine overall scheduling strategy to balance needs of employees and screening operations and ensure that the scheduling process is fair and non-biased. Update schedule in response to staffing changes (sick and injury leave, termination, resignation, vacation) and work to minimize the need for employee overtime. I determined current and future resource requirements of the organization.

Boston, Massachusetts, United States

• Establish baseline behavior for security related environment; Analyze individuals behavior within the environment, determine deviation from established baseline and assign appropriate threat level, based on behaviors that are indicative of fear, stress, or deception.• Review travel documents to determine potential fraud and deception. • Conduct a casual conversation with individuals who have been classified, based on behavior, as a potential threat to aviation security and identify signs of deception in statements.• Read and interpreted data derived from NCIC, TIDES, TECS, and NLETS in order to identify potential threats to aviation security. Trained others in reading and interpreting data from these databases. • Work directly with Massachusetts State Police and or Customs in determining next course of action when dealing with a passenger who posses a threat to aviation security.• Participate in joint law enforcement or other types of intra- and inter-agency exercises, training assignments, etc., and assess behaviors and movements of individuals at airports/transportation terminals. • Develop preliminary incident information for LEOs and superiors; assist LEOs with investigations; write incident or other reports for superiors, LEOs, passengers, or other individuals; develop training aids related to work performed and program(s) supported that are suitable for a particular audience or a variety of audiences; write various types of communications, reports, and documents that are germane to the work performed.