Quality Manager
CurrentResponsible for:Maintaining certification, documentation management, training records, audit management and supplier quality through our quality management software.Evaluating suppliers to develop the quality capabilities.The definition and timely implementation of measures to ensure quality as part of internal and external customer and supplier relationships.Analyzing the systems and/or processes (audits) at the supplier to identify weak points or the need for action.Managing and maintaining customer requests for supplier quality and risk assessment questionnaires.Generation of relevant documents in order to be able to give the customer professional information.Coordinating the compliance of procedures in order to achieve an effective and lasting improvement of quality in accordance with ISO 9001:2015.Working in an active or coordinating capacity to detail complaints, initial corrective actions, root causes and countermeasures to address.Updating and analyzing data with given quality KPI's and from there, developing resulting solution approaches/plans of action and sustainability in conjunction with the team coaches.The definition and timely implementation of measures that assure quality in the scope of internal and external client and supplier relationships.Identifying, analysis and feedback on the headline issues to team coaches and working through these points independently and/or in conjunction with the affected areas in line with APDCA (analyse-plan-do-check-act).Working alongside complaint management, deploying quality problem solving methods such as 5 why’s, 8d, and process auditing to guarantee a structured, transparent and sustainable process of improvement.Technical reporting and analysis of claims in order to promote continuous improvement processes and to avoid making the same mistakes.