David Boreham Email & Phone Number

Saffron Walden, Gb

Remote

• Contribute to the creation of Key Quality Assurance Framework and Strategy, working alongside Quality team members to ensure it meets the needs of all areas of provision, subjects and external stakeholders.• Take a proactive lead in the shaping of the quality functions to ensure a holistic, impactful and reflective approach is adopted in all assurance and development processes.• Take an active role to ensure effective on-going preparation for external reviews and inspections, such as… Show more • Contribute to the creation of Key Quality Assurance Framework and Strategy, working alongside Quality team members to ensure it meets the needs of all areas of provision, subjects and external stakeholders.• Take a proactive lead in the shaping of the quality functions to ensure a holistic, impactful and reflective approach is adopted in all assurance and development processes.• Take an active role to ensure effective on-going preparation for external reviews and inspections, such as those by Ofsted, QAA, Matrix and other professional and statutory regulatory bodies.• Working in partnership with the Head of Quality and Learner Support to review the findings of all projects and evaluation of working practices.• Lead on the planning, execution and evaluation of the Quality Cycle, including subcontracted provision.• Undertake observations of teaching, learning and assessment including desk top scrutiny, deep dive activity on direct customers and where required, subcontracted provision.• Work with SMT on the self-assessment processes for all operational teams.• Manage malpractice and maladministration investigations in line with company and Awarding Organisational polices and processes.• Participate in the preparation for and facilitate quality partnerships meetings with funding partners as requested by the Head of Quality and Learner Support.• Lead to deliver against the claims team expected KPI’s and impact measures.• Oversee the End Point Assessment Process, ensure delivery teams have the essential tool kit to meet standards and work with staff to ensure appropriate EPA readiness activities are in place.• Provide direction and guidance on quality assessment and assurance matters to the delivery teams.• Contribute to the validation and curriculum development process as required.• Analysing and reporting on data as requested. Show less

Home Based

• Fulfil all IQA duties for Team Leading, Management, Business Administration, Customer Service, Employability, Call Centre, Retail, & Functional Skills in accordance with Awarding Organisation & Go Train requirements. I also assess & IQA TAQA. • Assisting with EQA visits as & when required to do so.• Ensuring that all records are kept and maintained and provide reports where necessary.• Assisting with external audits when required.• Updating and maintaining sampling… Show more • Fulfil all IQA duties for Team Leading, Management, Business Administration, Customer Service, Employability, Call Centre, Retail, & Functional Skills in accordance with Awarding Organisation & Go Train requirements. I also assess & IQA TAQA. • Assisting with EQA visits as & when required to do so.• Ensuring that all records are kept and maintained and provide reports where necessary.• Assisting with external audits when required.• Updating and maintaining sampling plans.• Participate in sector standardisation meetings.• Conduct Observations.• Thorough constructive feedback, providing support and guidance for Assessors/Tutors which will ultimately optimise contract performance. Show less

• IEPA for qualifications Leadership & Management, Business Administration, Customer Service & Retail.• Fulfil IQA duties for Leadership & Management, Business Administration, Customer Service, Call Centre & Retail.• Contribute to companies Sar & QIP. I also IQA Functional Skills.• Attend Standardisation meetings for both EPA activities as well as internal verification qualifications.• Assist Quality Manager as and when required to do so.

London, England, United Kingdom

• Head of Centre for Just IT/Skills Team for all of the Awarding Organisations that we deliver qualifications with. • Responsible for leading Internal Quality Assurance & relationship with the awarding organisations for Leadership & Management, Business Service sectors & Functional Skills.• Line managing a team of L&M Assessors/Coaches & Functional Skills/Employability Tutors. • Resolved major issue with registration non-compliance during my initial audit of Learning Assistant… Show more • Head of Centre for Just IT/Skills Team for all of the Awarding Organisations that we deliver qualifications with. • Responsible for leading Internal Quality Assurance & relationship with the awarding organisations for Leadership & Management, Business Service sectors & Functional Skills.• Line managing a team of L&M Assessors/Coaches & Functional Skills/Employability Tutors. • Resolved major issue with registration non-compliance during my initial audit of Learning Assistant within company, as over 75% of learners were not registered with the required AO's. All issues were resolved by my actions. I resolved ongoing issues within F. Skills Skills delivery by working with C&G Quality Management. Company on point of losing DCS prior to my intervention. All issues subsequently resolved as was recognised by subsequent Functional Skills EQA reports. • Manage Development/on-going use of e-Portfolio system within Skills Team, Learning Assistant. (I also saved the company in excess of 100k in costs by stopping the move over to Smart Assessor as Senior Management had originally decided to do). • Sampling submitted evidence by assessment team in line with Skills Team Assessment & Verification strategy.• Ensuring that learners are fully prepared prior to End Point Assessment. (100% pass rate of L&M L5)• Conduct observation of teaching, learning & assessment in line with company OTLA strategy.• Conduct sector standardisation meetings ensuring that these are compliant with all awarding organisational requirements.• Plan & lead External Quality Assurance visits.• Develop new methodologies to positively impact on candidates learning.• Ensuring that Skills Team is perceived within the market as a high-quality provider of apprenticeship solutions in sectors of responsibility to both candidates & clients alike.• Attend AELP SIG groups and other outside agency workshops as and when required.• In core team that manages OFSTED, Matrix & ISO inspections. Show less

National

In October 2011 I was appointed to the role of National Internal Quality Assurance & e-Portfolio Manager. This role also incorporates the role of Quality Assurance Co-Ordinator and continuing to IQA across a wide range of sectors.I am responsible for a team of 2 Lead IQA’s & 14 Regional IQA’s who lead all qualifications that PeoplePlus delivers. The IQA’s are equally divided between our Apps & Classroom Based Learning delivery. I also manage our e-Portfolio Co-Ordinator I ensure… Show more In October 2011 I was appointed to the role of National Internal Quality Assurance & e-Portfolio Manager. This role also incorporates the role of Quality Assurance Co-Ordinator and continuing to IQA across a wide range of sectors.I am responsible for a team of 2 Lead IQA’s & 14 Regional IQA’s who lead all qualifications that PeoplePlus delivers. The IQA’s are equally divided between our Apps & Classroom Based Learning delivery. I also manage our e-Portfolio Co-Ordinator I ensure that all sector Frameworks are delivered to the quality standard required and I work closely with PeoplePlus’s Regional Delivery Managers, Awarding Organisation Business Managers and External Quality Assurers to ensure compliance in order to retain our DCS status for all of our qualifications. (I have managed to achieve/maintain DCS across all qualifications delivered for over 10 years).I manage the Sector Core teams, providing updates to all A.O's when required. I ensure that my team deliver effective standardisation meetings to all delivery staff and support their extended team in the field and IQA submitted evidence as and when required.I identify staff development opportunities and up-skill staff to enable them to meet A.O. standards at both Assessor & IQA levels. I work with stakeholders, such as Learning Assistant, to ensure that the best price is secured for our e-Portfolio licenses and that we are included in all of their latest system developments that I have personally been involved in developing with LA.I construct bespoke qualifications on LA to enable the delivery team to provide a quality service to all of our clients. I performance manage my Lead IQA’s & E-Portfolio Co-Ordinator to ensure maximum performance is achieved and that their well-being is ensured at all times.I am in the core group that manages OFSTED inspections and ensure associated documents, such as the SAR/QIP is fit for purpose.I attend AELP SIG groups and other outside agency workshops. Show less

Flexible

I have revolutionised the way that TNG has delivered its NVQ qualifications by introducing e-Portfolio - Learning Assistant (carried out initial research, presented cost analysis to TNG's Board, implementation and successful management up to current day. Also responsible for the successful management of 6 qualification areas, Customer Service, Business Administration, Retail, Warehousing, Hospitality and Contact Centre as well as Key Skills & Functional Skills. I have written innovative… Show more I have revolutionised the way that TNG has delivered its NVQ qualifications by introducing e-Portfolio - Learning Assistant (carried out initial research, presented cost analysis to TNG's Board, implementation and successful management up to current day. Also responsible for the successful management of 6 qualification areas, Customer Service, Business Administration, Retail, Warehousing, Hospitality and Contact Centre as well as Key Skills & Functional Skills. I have written innovative learning aids for the sectors that I manage and have ensured that TNG has received excellent EV reports for these areas. Show less

Responsible for assessing a caseload of up to 40 learners to achieve AMA & FMA Qualifications in SOC areas Administration, C.Service, Team Leading, Management, Warehousing, Hospitality, Retail & KeySkills. Visit learners based at varying companies located in London & Hertfordshire.Conduct Induction training days with groups up to 25 on a bi-monthly basis. Keep up to date with developments in SOC areas – Referring to relevant websites such as QCA, C&G, CFA and ICS.Attend Best… Show more Responsible for assessing a caseload of up to 40 learners to achieve AMA & FMA Qualifications in SOC areas Administration, C.Service, Team Leading, Management, Warehousing, Hospitality, Retail & KeySkills. Visit learners based at varying companies located in London & Hertfordshire.Conduct Induction training days with groups up to 25 on a bi-monthly basis. Keep up to date with developments in SOC areas – Referring to relevant websites such as QCA, C&G, CFA and ICS.Attend Best Practice meetings, Attend and contribute to visits by External Verifiers and OFSTED. Internally Verify submitted units at regional offices in all sectors previously listed. Attend workshops run by C&G, QCA & KSSP.In April 2006 I was additionally seconded to the role of Product Manager for my SOC area. The main responsibilities of the position were to Manage EQA visits, provide product expertise and to develop a range of products and services and the accompanying learning materials and procedures. This secondment was made permanent in February 2008. Show less

Tottenham

Responsible for a team of 10 people as well as over 500 credit accounts.My duties included; Overseeing team members in respect of credit levels/payment termsDaily contact with customers by telephone or correspondenceProactive in identifying problem customersResponsible for legal follow up of overdue accountsLiasing with centre managers so as to resolve customer enquiries/complaintsAdministration of Personnel records, Staff Appraisals, Training, Recruitment &… Show more Responsible for a team of 10 people as well as over 500 credit accounts.My duties included; Overseeing team members in respect of credit levels/payment termsDaily contact with customers by telephone or correspondenceProactive in identifying problem customersResponsible for legal follow up of overdue accountsLiasing with centre managers so as to resolve customer enquiries/complaintsAdministration of Personnel records, Staff Appraisals, Training, Recruitment & Disciplinary. Show less

Waltham Cross

My team were effectively the Customer Liaison team for Retail Companies Powerhouse & Amstrad. I was responsible for a team of 8.Ensure high standard of service is given to customers both written & orally.Provide daily performance statistics to staff & management.Staff Recruitment/discipline/absence/holidays/training.Liased directly with Directors & Service Managers at Powerhouse & Amstrad.Authority to give sympathetic warranties & compensation to customers.Authority to… Show more My team were effectively the Customer Liaison team for Retail Companies Powerhouse & Amstrad. I was responsible for a team of 8.Ensure high standard of service is given to customers both written & orally.Provide daily performance statistics to staff & management.Staff Recruitment/discipline/absence/holidays/training.Liased directly with Directors & Service Managers at Powerhouse & Amstrad.Authority to give sympathetic warranties & compensation to customers.Authority to exchange faulty goods/ Ensure accounts administered correctly. Show less

Enfield/New Barnet

From Jul '94 to Nov '99 I was responsible for a team numbering up to 24 who were responsible for the selling of added value products to B.Gas customers with a particular focus on annual servicing plans for gas central heating. My other duties included; Daily contact with customers by telephone or correspondence dealing with complaints/Proactive in identifying problem customersAdministration of Personnel records, Staff Appraisals, Training, Recruitment & Disciplinary.Prior to… Show more From Jul '94 to Nov '99 I was responsible for a team numbering up to 24 who were responsible for the selling of added value products to B.Gas customers with a particular focus on annual servicing plans for gas central heating. My other duties included; Daily contact with customers by telephone or correspondence dealing with complaints/Proactive in identifying problem customersAdministration of Personnel records, Staff Appraisals, Training, Recruitment & Disciplinary.Prior to July '94 I was employed in various supervisory positions within Customer Service roles in British.Gas including a period of 1 year where I was seconded to the Customer Liaison team which was directly responsible for the resolving of high level complaints. Show less

Marble Arch & Paddington - London

Transmark were the international consultancy subsidiary of British Rail.Responsible for Sales & Purchase Ledger transactions for local & international clients. Manual write up of pre-signed company cheques, petty cash staff expenses. Whilst employed at Transmark I commenced a correspondence course studying a Diploma in Accountancy but did not complete it as I moved to British Gas.

Functional Skills - Maths & English, Level 2

Education record

4 'O' Levels & 1 CSE grade 1 (including Maths & English)

Avanta Management Programme, Pass

Activities and Societies: The management programme consisted of 3 primary modules, Improving Organisational Performance, Getting the Best.

Cpd Masterclass - Essential Employment Legislation

Quality Improvement Workshop - Business Administration, It, Sales & Marketing Apprenticeships

Management Nvq, Level 4

Ptlls, Level 3

Advance Diploma In Business Administration L3, Distinction

Qualification included distinction passes for both Spreadsheet & Word Processing modules

Vi Internal Verifier Qualification, Level 4

Learning & Development Nvq, Level 3

Key Skills - Application Of Number & Ict, Level 2

Keys Skills - English, Level 3

Bridisco - Management School Of Excellence, Distinction

Activities and Societies: Consisted of a range of management workshops that culminated in a 5000 word project. I attended the Bridisco.

D32/33

Assessor Qualification

Customer Service Nvq, Level 3