David Boreham Email & Phone Number

Saffron Walden, GB

Remote

• Contribute to the creation of Key Quality Assurance Framework and Strategy, working alongside Quality team members to ensure it meets the needs of all areas of provision, subjects and external stakeholders.
• Take a proactive lead in the shaping of the quality functions to ensure a holistic, impactful and reflective approach is adopted in all assurance and development processes.
• Take an active role to ensure effective on-going preparation for external reviews and inspections, such as… Show more
• Take an active role to ensure effective on-going preparation for external reviews and inspections, such as those by Ofsted, QAA, Matrix and other professional and statutory regulatory bodies.
• Working in partnership with the Head of Quality and Learner Support to review the findings of all projects and evaluation of working practices.
• Lead on the planning, execution and evaluation of the Quality Cycle, including subcontracted provision.

Home Based

• Fulfil all IQA duties for Team Leading, Management, Business Administration, Customer Service, Employability, Call Centre, Retail, & Functional Skills in accordance with Awarding Organisation & Go Train requirements. I.
• Assisting with EQA visits as & when required to do so.
• Ensuring that all records are kept and maintained and provide reports where necessary.
• Assisting with external audits when required.
• Updating and maintaining sampling… Show more
• Updating and maintaining sampling plans.

• IEPA for qualifications Leadership & Management, Business Administration, Customer Service & Retail.
• Fulfil IQA duties for Leadership & Management, Business Administration, Customer Service, Call Centre & Retail.
• Contribute to companies Sar & QIP. I also IQA Functional Skills.
• Attend Standardisation meetings for both EPA activities as well as internal verification qualifications.
• Assist Quality Manager as and when required to do so.

London, England, United Kingdom

• Head of Centre for Just IT/Skills Team for all of the Awarding Organisations that we deliver qualifications with.
• Responsible for leading Internal Quality Assurance & relationship with the awarding organisations for Leadership & Management, Business Service sectors & Functional Skills.
• Line managing a team of L&M Assessors/Coaches & Functional Skills/Employability Tutors.
• Resolved major issue with registration non-compliance during my initial audit of Learning Assistant… Show more
• Resolved major issue with registration non-compliance during my initial audit of Learning Assistant within company, as over 75% of learners were not registered with the required AO's. All issues were resolved by my.
• Manage Development/on-going use of e-Portfolio system within Skills Team, Learning Assistant. (I also saved the company in excess of 100k in costs by stopping the move over to Smart Assessor as Senior Management had.

National

In October 2011 I was appointed to the role of National Internal Quality Assurance & e-Portfolio Manager. This role also incorporates the role of Quality Assurance Co-Ordinator and continuing to IQA across a wide range of sectors.I am responsible for a team of 2 Lead IQA’s & 14 Regional IQA’s who lead all qualifications that PeoplePlus delivers. The IQA’s.

Flexible

I have revolutionised the way that TNG has delivered its NVQ qualifications by introducing e-Portfolio - Learning Assistant (carried out initial research, presented cost analysis to TNG's Board, implementation and successful management up to current day. Also responsible for the successful management of 6 qualification areas, Customer Service, Business.

Responsible for assessing a caseload of up to 40 learners to achieve AMA & FMA Qualifications in SOC areas Administration, C.Service, Team Leading, Management, Warehousing, Hospitality, Retail & KeySkills. Visit learners based at varying companies located in London & Hertfordshire.Conduct Induction training days with groups up to 25 on a bi-monthly basis..

Tottenham

Responsible for a team of 10 people as well as over 500 credit accounts.My duties included; Overseeing team members in respect of credit levels/payment termsDaily contact with customers by telephone or correspondenceProactive in identifying problem customersResponsible for legal follow up of overdue accountsLiasing with centre managers so as to resolve.

Waltham Cross

My team were effectively the Customer Liaison team for Retail Companies Powerhouse & Amstrad. I was responsible for a team of 8.Ensure high standard of service is given to customers both written & orally.Provide daily performance statistics to staff & management.Staff Recruitment/discipline/absence/holidays/training.Liased directly with Directors & Service.

Enfield/New Barnet

From Jul '94 to Nov '99 I was responsible for a team numbering up to 24 who were responsible for the selling of added value products to B.Gas customers with a particular focus on annual servicing plans for gas central heating. My other duties included; Daily contact with customers by telephone or correspondence dealing with complaints/Proactive in.

Marble Arch & Paddington - London

Transmark were the international consultancy subsidiary of British Rail.Responsible for Sales & Purchase Ledger transactions for local & international clients. Manual write up of pre-signed company cheques, petty cash staff expenses. Whilst employed at Transmark I commenced a correspondence course studying a Diploma in Accountancy but did not complete it.

Functional Skills - Maths & English, Level 2

Education record

4 'O' Levels & 1 CSE grade 1 (including Maths & English)

Avanta Management Programme, Pass

Activities and Societies: The management programme consisted of 3 primary modules, Improving Organisational Performance, Getting the Best.

Cpd Masterclass - Essential Employment Legislation

Quality Improvement Workshop - Business Administration, It, Sales & Marketing Apprenticeships

Management Nvq, Level 4

Ptlls, Level 3

Advance Diploma In Business Administration L3, Distinction

Qualification included distinction passes for both Spreadsheet & Word Processing modules

Vi Internal Verifier Qualification, Level 4

Learning & Development Nvq, Level 3

Key Skills - Application Of Number & Ict, Level 2

Keys Skills - English, Level 3

Bridisco - Management School Of Excellence, Distinction

Activities and Societies: Consisted of a range of management workshops that culminated in a 5000 word project. I attended the Bridisco.

D32/33

Assessor Qualification

Customer Service Nvq, Level 3