David Bors

David Bors Email and Phone Number

Service Operations Leader at IdomSoft Zrt. @ IdomSoft Zrt.
budapest, budapest, hungary
David Bors's Location
Hungary, Hungary
David Bors's Contact Details

David Bors personal email

n/a
About David Bors

David Bors is a Service Operations Leader at IdomSoft Zrt. at IdomSoft Zrt.. He possess expertise in itil, it service management, teamwork, it operations, change management and 20 more skills. He is proficient in English, German and Hungarian.

David Bors's Current Company Details
IdomSoft Zrt.

Idomsoft Zrt.

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Service Operations Leader at IdomSoft Zrt.
budapest, budapest, hungary
Website:
idomsoft.hu
Employees:
257
David Bors Work Experience Details
  • Idomsoft Zrt.
    Service Operations Leader
    Idomsoft Zrt. Jul 2017 - Present
    Budapest, Hungary
    - Manage the L3 IT operation in 6 different teams (50+ employee - OS, Database, Middleware, Application, Field Services, Internal IT) and taking full responsibility for the operations- Represent the IT Operation department in conferences, escalations, outage handling- Control the incidents, problems, changes, processes- Coordinate the inter-team and inter-level communication (helpdesk, operators, service managers, developers, management)- Interact with customers and providers, contracts review- Manage escalations towards management and providers- Be a bridge towards the management- KPI and ticket quality supervision- Supervise of alerting/ticketing- Escalate internal issues- People management- Reporting of KPIs, SLAs
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  • Ibm Aviation Industry Services
    Manager On Duty
    Ibm Aviation Industry Services Apr 2015 - Jun 2017
    Budapest, Hungary
    - Manage the operation of the 2nd level platform teams in shifts (40-50 employee - Unix/Linux, Database, Novell, Network, Firewall, Windows, SAP, several Applications) and taking full responsibility for the operations- Control the incidents, problems, changes, processes- Represent the Operation Centre in telephone conferences, escalations, outage handling- Coordinate the inter-team and inter-level communication (1st and 3rd level support, service managers, management)- Coordinate the communication and escalation with several Service Desks (Helpdesk), with weekly report- Interact with customers and providers- Manage escalations towards management and providers- Be a bridge towards the management- KPI and ticket quality supervision- Supervise of alerting/ticketing- Escalate internal issues- People management in shifts- Ensure proper shift handover- Control Security/Facility of the Operation Center- Reporting of KPIs, SLAs
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  • Lufthansa Systems
    Manager On Duty
    Lufthansa Systems Nov 2014 - Mar 2015
    Budapest, Hungary
    - Manage the operation of the 2nd level platform teams in shifts (40-50 employee - Unix/Linux, Database, Novell, Network, Firewall, Windows, SAP, several Applications) and taking full responsibility for the operations- Control the incidents, problems, changes, processes- Represent the Operation Centre in telephone conferences, escalations, outage handling- Coordinate the inter-team and inter-level communication (1st and 3rd level support, service managers, management)- Coordinate the communication and escalation with several Service Desks (Helpdesk), with weekly report- Interact with customers and providers- Manage escalations towards management and providers- Be a bridge towards the management- KPI and ticket quality supervision- Supervise of alerting/ticketing- Escalate internal issues- People management in shifts- Ensure proper shift handover- Control Security/Facility of the Operation Center- Reporting of KPIs, SLAs
    View
  • Lufthansa Systems
    Team Coordinator
    Lufthansa Systems Jun 2013 - Oct 2014
    Budapest, Hungary
    Team Coordinator of Service Operation Team (application operation)Tasks:task prioritization for the team members, coordinating daily work (incident-, change-, problem management, monitoring) shift planning, mentoring, keeping contact to customers, administrative tasks
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  • Lufthansa Systems
    Application Engineer
    Lufthansa Systems Jan 2012 - May 2013
    Budapest, Hungary
    Operated almost 120 applications which support aviation on the ground and on the sky as well (inflight entertainment solutions, check-in, netline, crm systems, etc).
    View

David Bors Skills

Itil It Service Management Teamwork It Operations Change Management Management Project Management Incident Management Operations Management Aviation Customer Service It Management Microsoft Office Airlines Event Management Sql System Administration Linux Team Leadership Leadership Team Management Aviation Security Security Commercial Aviation Information Technology

David Bors Education Details

  • Óbuda University, Donát Bánki Faculty Of Mechanical And Safety Engineering
    Óbuda University, Donát Bánki Faculty Of Mechanical And Safety Engineering
    Bachelor Of Science (Bs)

Frequently Asked Questions about David Bors

What company does David Bors work for?

David Bors works for Idomsoft Zrt.

What is David Bors's role at the current company?

David Bors's current role is Service Operations Leader at IdomSoft Zrt..

What is David Bors's email address?

David Bors's email address is db****@****ibm.com

What schools did David Bors attend?

David Bors attended Óbuda University, Donát Bánki Faculty Of Mechanical And Safety Engineering.

What skills is David Bors known for?

David Bors has skills like Itil, It Service Management, Teamwork, It Operations, Change Management, Management, Project Management, Incident Management, Operations Management, Aviation, Customer Service, It Management.

Who are David Bors's colleagues?

David Bors's colleagues are Milán Dr. Szigetközi, Gábor Kántor, Andrea Homicskó, Szép Krisztián, János Reitter, Fekszi Zoltán, Bálint Dudás.

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