Effective, solutions-focused, IT professional with hands-on technical experience in a time-sensitive, fast-paced work environment. Proven ability to efficiently analyze, troubleshoot, and resolve end user, systems, and organizational IT issues and produce process-focused, procedural improvements to client and vendor relationships, deployment strategies, and office organization. Ability to manage enterprise-wide, agency IT deployments on time and within budget. Skills encompass wired and wireless networking, network and server administration, hardware and software installation, device procurement, management and training, vendor and contract management, and one-to-one training and help-desk support.