• Senior member of IQVIA client services team serving as expert GMI contact for AstraZeneca • Manage queries raised by client and deliver timely and accurate solutions• Provide coaching and training to junior IQVIA analysts and AstraZeneca associates• Pro-actively seek and implement approaches that improve the value and efficient delivery of services• Develop and manage methodologies for converting MIDAS volume measures to DOT for multiple markets

-Led a small team of analysts who created syndicated business intelligence reports for the pharmaceutical industry.-Authored several therapy area reports (HIV, HCV, colorectal, breast and renal cancer) underpinned by key opinion leader (KOL) research.-Analysed key clinical and commercial data and developed critical business questions for prospective clients.-Developed research objectives and identified most appropriate methodology to gain actionable insights for clients.-Managed… Show more -Led a small team of analysts who created syndicated business intelligence reports for the pharmaceutical industry.-Authored several therapy area reports (HIV, HCV, colorectal, breast and renal cancer) underpinned by key opinion leader (KOL) research.-Analysed key clinical and commercial data and developed critical business questions for prospective clients.-Developed research objectives and identified most appropriate methodology to gain actionable insights for clients.-Managed projects from end-to-end; briefed and coordinated the activities of freelancers; interviewed KOLs; synthesized results and presented complex information in concise easily accessible formats.-Briefed copywriters and approved final copy-Implemented research process enhancements which led to improved insights and increased business Show less

-Led and developed a team of up to 11 local and offshore analysts who produced 45 therapy class forecasts and reports across 20 countries-Developed, conducted and analysed client research culminating in presentation to senior managers and improvements to product offerings-Effectively managed team through period of organisational restructuring and product changes-Managed transition from demand- to patient-based forecasting methodologies and provided team training-In collaboration… Show more -Led and developed a team of up to 11 local and offshore analysts who produced 45 therapy class forecasts and reports across 20 countries-Developed, conducted and analysed client research culminating in presentation to senior managers and improvements to product offerings-Effectively managed team through period of organisational restructuring and product changes-Managed transition from demand- to patient-based forecasting methodologies and provided team training-In collaboration with off-shore IT specialists, led the development of new production tools and client deliverables Show less

-Authored several in-depth reports in the antihypertensive, antipsychotic and narcotic analgesic therapy areas providing 10-year forecasts and market insights-Conducted detailed market analysis including commercial and competitive intelligence, lifecycle management, market access, pricing and reimbursement-Participated in the provision of billable customised projects to pharma clients

-Provided dispensing and clinical pharmacy services to cancer and surgery patients from oncology clinic and operating theatre pharmacies-Ordered pre-operative antibiotics for all surgery patients ensuring adequate antimicrobial coverage and timely administration-Ensured the safe administration of approved and investigational oncology drugs by careful monitoring of patient response and communicating extensively with nurses and physicians

-Provided dispensing and clinical pharmacy services to HIV, organ transplant and chronic kidney disease patients-Increased pharmacy sales and margins through effective co-marketing and promotion of comprehensive services-Instructed patients in the safe storage, preparation, administration, disposal and monitoring of injectable drugs

-Successfully led the opening of a new home infusion pharmacy by selecting and developing a highly-motivated team of pharmacists, technicians and customer support staff-Developed strong relationships with key accounts and sales team driving business growth-Provided excellent customer service to community pharmacy patients in a high-volume, fast-paced environment by effectively prioritising and managing multiple tasks simultaneously-Proactively resolved prescription and insurance… Show more -Successfully led the opening of a new home infusion pharmacy by selecting and developing a highly-motivated team of pharmacists, technicians and customer support staff-Developed strong relationships with key accounts and sales team driving business growth-Provided excellent customer service to community pharmacy patients in a high-volume, fast-paced environment by effectively prioritising and managing multiple tasks simultaneously-Proactively resolved prescription and insurance issues through extensive communication with physicians, patients and payers resulting in high customer satisfaction Show less