David Boucher Email & Phone Number

Edinburgh, Scotland, United Kingdom

The Senior Technical Solutions Manager plays a key role in driving the development and delivery of innovative technical solutions. They work with the Customer Success Managers and other internal teams regarding the technical aspects of the post-sale customer relationships. They deliver positive customer implementations and work to ensure ongoing satisfaction and retention. They serve as a subject matter expert in guiding customers on Skillable’s products and services, resolving customer issues, and developing and maintaining strong relationships with key customer stakeholders and decision-makers.

United Kingdom

The Customer Success Manager functions as the technical resource to ensure that named accounts have success during the design, implementation and operation of solutions provided by Skillable. They maintain a deep understanding of all Skillable products, services, and solutions and for assigned accounts they develop and maintain a deep understanding of the customer's core business and technical needs, and how those needs are addressed using solutions provided by Skillable. They work with the sales team in the pre-sales phase to design custom solutions for customers. They work with the implementation team to ensure that solutions are implemented in a way which addresses the specific needs of the customer.

Luxembourg

Senior Teaching assistant collaborating with instructors in the creation and quality assurance of cybersecurity courses.Program Lead for Lab Development using Skillable's Studio platform. I built a series of 16 Advanced Penetration Testing training labs to complement the modules of one of CYBRARY's most popular courses, and also a series of themed Capture the Flag (CTF) labs to teach how company infrastructures can be penetrated and how to exfiltrate sensitive and valuable information.CYBRARY is a cybersecurity platform providing world-class training and career development materials to a community of over 2 million users.

Nottingham, United Kingdom

After qualifying as a Microsoft Certified Systems Engineer (MCSE) I joined IBM and spent 10 years as an Infrastructure Architect (with a specialization in Active Directory and Windows server security). I then transitioned into an IBM Project Manager and worked for 5 years on pharmacy and security-related projects during which I was promoted to a Band 7 Project Manager.

Cissp, It Security

I spent 6 months studying the ISC2 Certified Information Systems Security Professional (CISSP) exam which I then passed in May 2018. My.

Project Manager (Band 7)

• Project Management Orientation • Understanding WWPMM • Project Management Fundamentals • Defining and Planning Projects Using Microsoft.

Microsoft Certified Systems Engineer

• SharePoint Services and Server 2007 • Windows 2000 MCSE • Windows 2000 Clustering Services • Windows NT4.0 MCSE

Bachelor Of Engineering (B.Eng.), Manufacturing Engineering And Management