David Bourne Email & Phone Number

Segensworth West, England, United Kingdom

Segensworth West, England, United Kingdom

Portsmouth

Freelance photographer offering Corporate Headshots, Product Photography, Family Portraits and Wedding coverage

I joined Atmoso as a 2nd line engineer where I am jointly responsible for maintaining VDI Infrastructure, updating VDI templates with new software as required by customers and troubleshooting issues such as VPN connectivity, problems with backups and implementing new firewall rules to name a few. Other tasks include building new servers and racking within.

Havant

After 18 months with TMB I was promoted to the role of IT Helpdesk Team Leader. Responsible for a team of nine engineers across three offices, I organized engineer shifts to make sure that early and late finish times were covered along with monthly site visits to client sites. Alongside this I ensure that my team are responding to customer queries within.

Havant, Portsmouth

I joined TMB as a 2nd line engineer and was responsible, along with the helpdesk team, for resolving customer support queries which could range from password resets, backup failures and more complex issues such as site wide outages at customer sites. Other requests could include implementing or making changes to group policies on networks for password.

Gosport/Fareham

My main responsibilities were providing 3rd line support by means of internal escalations, telephone support and responding to support tickets via a custom designed control panel according to SLA’s. Alongside this, I was also shift supervisor and responsible for assigning roles for on-shift engineers and ensure tasks were being carried out in line with.

Romsey, Hampshire

I held the role of Senior Computer and Network Engineer at a computer support firm in Romsey providing Outsourced Support Services to the SMB market.Tasks I was responsible would include:*Practical/research work to continually update my knowledge of the IT Industry so that new ideas and solutions could be provided to clients*Oversee and provide 1st and 2nd.

Responsibilities were to carry out installations of PCs purchased from Comet Stores on the South Coast, installations of Wireless Networks and advising customers on using their new computers. Also I would carry out extended warranty repairs on PC’s and Laptops, whereby I would identify faults and liaise with insurance companies over the cost of repairs.

Southampton

Providing day-to-day IT Support for a legal firm with offices in Southampton and Bristol.

Nvq, Computer Installation And Repair Technology/Technician, Pass

Gcse'S, Secondary School